Director TIS Customer Care Business Applications Operations jobs in United States
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Enbridge · 8 hours ago

Director TIS Customer Care Business Applications Operations

positionGastonia, NC
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$168K/yr - $220K/yr
date8+ years exp

Enbridge is a leading energy company dedicated to providing exceptional customer experiences. As the Director TIS Customer Care Business Applications Operations, you will lead the technology ecosystem supporting over 7 million customers, ensuring operational excellence and modernization while managing vendor relationships and aligning technology with business strategies.

EnergyOil and GasRenewable EnergySolar
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Lead strategic direction, operational excellence, and modernization of Enbridge’s customer care technology ecosystem, ensuring alignment with business strategy and delivery of innovative, high-quality services
Coordinate management and optimization of technology assets, full accountability for the annual operating budget, ensuring cost-effective investment, lifecycle management, and value realization
Responsible for negotiating multi-million contracts working with SCM and vendors
Build and sustain multi-functional partnerships with Directors and VPs to drive innovation, ensure seamless service delivery, and align technology operations with business strategy
Lead geographically dispersed teams across Ontario, Utah, North Carolina, and Ohio, using an advanced onshore/offshore delivery model and global partners
Ensure 24/7 stability, security, and performance of customer-facing systems for accurate billing, customer service, digital engagement, and meter-to-cash processes
Drive industry-leading technology practices in automation, efficiency in application support, upgrades, and cybersecurity
Serve as an escalation point for major incidents, partner with Director level business leaders, and lead project-to-operations transitions and M&A integration activities
Work closely with other TIS directors, Customer care directors, and VPs to deliver integrated, high-quality services and solutions across the organization safe (Cybersecurity) and reliably aligned with business strategy
Lead and direct vendor relationships and operational roadmaps with SAP, Oracle, mainframe service providers, CRM/IVR vendors, and offshore partners
Drive continuous improvement, CIS modernization, digital transformation, and regulatory compliance across Canadian and U.S. jurisdictions
Build and mentor geographically distributed teams, encouraging accountability, team work, and continuous improvement
Supervise team members (Managers, Specialists) and indirect reports (Analysts, Advisors, Specialists)

Qualification

SAPOracleIT Service ManagementDigital transformationVendor managementContinuous improvementContract negotiationLeadershipCommunication

Required

8+ years of experience managing large enterprise systems
5+ years of experience in a leadership role
Bachelor's degree in information technology, computer science, engineering or a related subject area
Demonstrated experience operating and supporting SAP, Oracle Utilities, mainframe CIS, digital customer channels, and call center platforms
Experience leading distributed application support teams across multiple regions
Experience leading in an onshore/offshore delivery model with follow the sun, 24/7 global support
Successful participation in M&A system integration activities with minimal business disruption
Ability to drive modernization, digital transformation and regulatory compliance
Strategic problem solver who focuses on providing operational excellence
Excellent written and verbal communicator
Strong vendor management and contract negotiation skills
Solid background in IT Service Management (ITSM) practices (incident, problem, change, service and performance management)

Preferred

10+ years managing large enterprise systems
Certifications in ITSM (e.g., ITIL), project management (e.g., PMP) or relevant technology platforms (SAP, Oracle)

Company

Enbridge

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Enbridge is a energy distribution company that provides distribution, gathering, processing and storage of natural gas.
dateFounded in 1949
location
Calgary, Alberta, CAN
people-size10001+ employees
web-link
http://www.enbridge.com

H1B Sponsorship

Enbridge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (7)
2022 (6)
2021 (4)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
$5.2B
Key Investors
Natural Resources CanadaIntelliView Technologies
2025-09-01Post Ipo Debt· $727.3M
2025-07-04Grant· $2.94M
2023-09-08Post Ipo Equity· $3.37B

Leadership Team

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Patrick Murray
Chief Financial Officer
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Chuck Szmurlo
VP Alternative and Emerging Technology (Retired)
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Company data provided by crunchbase