DataSync · 18 hours ago
Supervisor, Patient Support
Henderson, NV
Full-time
Onsite
Mid, Senior Level
2+ years expDataSync is seeking a Patient Support Supervisor to lead and supervise a team of Patient Support Specialists in their Customer Care Department. The supervisor will coach agents to meet operational goals and provide exceptional service to Paysign’s Cardholders via various communication channels.
Information TechnologySaaSSoftware
Responsibilities
Leads, coaches, develops, communicates, and mentors each team member to reach their full potential and to cultivate a respectful, positive and customer centric environment
Monitors productivity, quality, attendance, teamwork, and overall performance of each team member and of the collective team
Seeks to identify and recommend improvements to systems, policies and procedures while staying in touch with the needs of the employees and the needs of the business
Willingly receives and professionally handles escalated calls transferred from Patient Support Specialists
Provides necessary reports to leadership on a daily, weekly, and monthly cadence
Addresses behavioral, attendance related, and job performance issues with team members under the guidance of the departments’ senior leader
Acts on both positive and negative performance trends to recognize employees and to ensure attainment performance targets
Provides communication and follow-up to ensure representatives are fully informed of all new product information, procedures, client needs, and company related issues, changes or actions
Conducts team meetings and employee one-on-ones to communicate, coach and achieve performance objectives
Assists in interviewing new hires and with training as a subject matter expert, as needed
Determines work procedures, prepares work schedules and expedites workflow
Maintains harmony among workers and resolves grievances
Other duties as assigned
Qualification
Required
Strong understanding of the life cycle of a pharmacy claim, and how manufacturers, PMBs and pharmacies fit together
Familiarity with D.0 standards
Able to work with very minimal supervision
Strong sense of initiative, self-starter
Above average attention to detail
Problem solver, able to understand underlying technical components of various operational tools and identify when there is a larger issue
Strong interpersonal and communication skills
Ability to work in high volume environment, adhering to production standards and SLAs set by management
Strong team player and able to motivate others
Easily adapts to and supports change
1 year minimum, 2 or more preferred years of direct pharmacy claims processing experience at a pharmacy (specialty preferred) or a pharmacy benefit manager
Bachelor's degree in or equivalent education and experience is
Proficient in Salesforce.com and MS Office tools
Preferred
Two or more years of experience in a supervisory role preferred
Two or more years in an inbound customer service environment preferred
Company
DataSync
DataSync is an information technology company that offers SaaS-based portal for enterprise services.
11-50 employees
H1B Sponsorship
DataSync has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (12)
2023 (15)
2022 (21)
2021 (12)
2020 (30)
Funding
Current Stage
Early StageTotal Funding
$2.66MKey Investors
Bird Dog Equity Partners
2016-02-03Series Unknown· $0.2M
2015-04-13Series Unknown· $1.05M
2009-12-11Series Unknown· $0.91M
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