L'Oréal · 3 days ago
Director - Credit & Collections
Clearwater, FL
Full-time
Onsite
Director/Executive
8+ years expSalonCentric, a subsidiary of L’Oréal USA, is the premiere distributor of salon professional products in the United States. The Director – Credit & Collections is responsible for overseeing the Credit & Collections function, optimizing working capital, and enhancing customer experience through strategic leadership and innovative technology solutions.
BeautyConsumer GoodsCosmetics
Responsibilities
Conceptualize, define, and lead the execution of comprehensive, high-impact Credit & Collections strategies designed to optimize DSO, reduce past-due balances, minimize bad-debt write-offs, and align with overarching company objectives and growth plans
Serve as the principal thought leader, mentor, and strategic advisor on credit risk and collections to Executive Leadership and cross-functional partners, offering expert guidance on credit policies, terms strategies, portfolio segmentation, and customer risk profiles
Establish and continually refine the governance framework for credit decisioning and order release, orchestrating cross-functional decision-making and ensuring consistent application of policies and escalation protocols
Proactively identify, champion, and oversee the implementation of transformative process improvements and advanced technology solutions to significantly enhance the efficiency, effectiveness, and scalability of Credit & Collections operations
Define and maintain clear credit and collections policies, SLAs, and decision-rights that balance commercial objectives with financial integrity, compliance, and internal control requirements (e.g., SOX-related controls)
Direct the end-to-end management of Credit & Collections operations, including credit review and underwriting, order release, collection strategies, dispute resolution, and coordination with third-party agencies
Lead the strategic programming and overarching management of collection activities across all customer segments and channels, ensuring disciplined follow-up on aged balances, structured payment plans, final demand letters, and escalations where warranted
Collaborate extensively with Customer Care, Pricing, Traffic, Sales, and Brand teams to ensure timely resolution of issues affecting receivables (pricing/terms, invoice accuracy, shipping errors, deductions) and to prevent recurrence through upstream process improvements
Oversee and enforce stringent financial and operational controls across Credit & Collections processes, including documentation standards, approval matrices, audit readiness, and adherence to corporate and regulatory requirements
Ensure robust oversight of third-party collection partners, including selection, performance management, and alignment to SalonCentric’s standards, customer experience expectations, and compliance requirements
Partner closely with Treasury, FP&A, and Controllership to support cash flow forecasting, reserve calculations, and month-end/quarter-end close activities related to receivables and bad-debt allowances
Architect and implement robust, forward-looking analytics frameworks to monitor portfolio health, DSO, aging profiles, delinquency trends, dispute cycle times, recovery rates, and forecasted cash collections
Lead in-depth root cause analysis and proactive corrective action for complex credit and collections challenges, including systemic issues driving disputes, deductions, and late payments, and translate insights into clear, actionable strategies
Collaborate strategically with IT and SAP teams to design, test, and implement new systems, tools, and integrations (e.g., SAP/S4 enhancements, dunning and dispute management modules, EDI/portal solutions, automation/RPA) that drive significant process improvements and risk visibility
Spearhead initiatives to identify and quantify margin and cash flow impacts of credit and collections performance; develop scalable, enduring solutions that improve the overall financial health of the portfolio
Develop and maintain dashboards and KPIs that provide executive-level visibility into Credit & Collections performance and support data-driven decision making
Provide inspirational leadership, strategic direction, and mentorship to a multi-level Credit & Collections organization, including team leads/managers and a staff of 20+ Collection Specialists
Manage, develop, and empower direct reports, providing rigorous coaching, strategic mentoring, and structured performance feedback that support high performance and career growth
Drive overall team performance by setting clear objectives, monitoring progress against KPIs (DSO, past-due, bad-debt, dispute resolution), and proactively identifying opportunities to enhance capabilities and capacity
Cultivate a high-performance culture of collaboration, accountability, customer-centricity, innovation, and continuous improvement within the Credit & Collections team
Build organizational capability in credit underwriting, negotiation, analytics, and systems proficiency; support succession planning and talent development for key roles within the function
Qualification
Required
Bachelor's degree required, preferably in Finance, Accounting, Business, Economics, or a related quantitative field
8–12+ years of progressive experience in credit, collections, accounts receivable, or related finance functions
At least 3–5 years of demonstrated success managing and developing high-performing, multi-level teams (including managers and/or senior specialists)
SAP experience is required; strong familiarity with credit and collections functionality, dispute management, and reporting
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook); experience with BI/analytics tools (e.g., Power BI, Tableau) preferred
Exceptional command of advanced credit and collections strategies and techniques, with a distinguished track record of developing, socializing, and executing strategic plans that deliver measurable improvements in DSO, past-due reduction, and bad-debt performance
Strong analytical, critical thinking, problem-solving, and executive decision-making skills
Excellent verbal and written communication skills, with the demonstrated ability to influence, challenge, and build strong relationships with internal and external stakeholders (Finance, Sales, Customer Care, Pricing, Traffic, IT, Treasury, Legal, and key customers as needed)
Ability to thrive in a fast-paced, dynamic environment, manage multiple priorities, and handle high volume/time-sensitive activities related to month-end, quarter-end, and year-end cycles
Preferred
Master's degree (MBA or related field) strongly preferred
Experience in a multi-channel, distribution, or consumer products environment preferred
Experience with BI/analytics tools (e.g., Power BI, Tableau) preferred
Company
L'Oréal
No.1 Beauty Group Worldwide. No.1 most innovative company in Europe (Fortune's ranking).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Greenberg
CEO L’Oréal USA and President, North America Zone
Haley Cohen
Chief of Staff to the CEO of L’Oréal USA
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