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TOTO USA · 9 hours ago

Technical Support Technician

Fairburn Employees, Fairburn, GA, US

Full-time

Onsite

Entry Level

$24/hr - $26.44/hr

1+ years exp

TOTO USA is one of the world's largest plumbing products manufacturers, dedicated to improving people's lives through innovative bathroom solutions. The Technical Support Technician will perform repairs on TOTO products in the field, manage inventory, and provide customer support through direct communication.

Building MaterialIndustrialManufacturing

Responsibilities

MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field

MAIN DUTY – Support factory repair / warehouse duties as needed. (only available in repair centers)

Performs repairs on Washlets, Neorest, or any TOTO bidet product

Inventory management, control, count, integrity of parts ordered and returned

Only handles customer’s calls / emails from direct customers / service request

Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver’s abstract

Follows all company policies and procedures, including, but not limited to the employee handbook

Must locate, read, understand, and follow SOP’s, SIP’s, and/or WO’s

Performs duties outlined in work instructions such as SOP’s/SIP’s

May work with raw materials in the process

Assembles/Inspects various parts in accordance to SOPs/SIP’s

Maintains accurate inventory count as appropriate in process

Performs quality checks during process as outlined in SOP/SIP

Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations

Assists with training personnel as needed

Performs other duties as assigned

Actively contributes to continuous improvement within their area as well as the After Service Department

Qualification

Mechanical capabilityFactory repair experienceBasic mathematical skillsInventory managementCustomer service

Required

High school diploma, GED or equivalent with a minimum of 12 months factory repair related experience

Must be mechanical capability

Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)

Ability to read and comprehend basic written instructions and procedures

Regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms

Frequently required to walk; stoop, kneel or crouch; and speak or listen

Frequently required to operate a vehicle for an extended amount of time

Lifting as required in job and SOP

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Where appropriate the use of personal protective equipment (PPE) including, but not limited to, hearing protection, hard hats, disposable gloves, shoe covers, safety vest, safety shoes, and company uniforms/hats

Repetitive bending/pulling

Repetitive movements of fingers, hands, wrists and arms

Ability to lift fifty pounds repeatedly

Ability to protect a customer's property, sanitation, and disposal of hazardous material (bio / electronic)