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Orrstown Bank · 22 hours ago

Mortgage Operations Manager - VP

Harrisburg Regional Office, Harrisburg, PA, US

Full-time

Onsite

Mid, Senior Level

7+ years exp

Orrstown Bank is a financial institution seeking a Mortgage Operations Manager - VP to guide residential mortgage lending and operational activities. The role involves leading mortgage loan operations, ensuring compliance with regulations, and driving process improvements to meet departmental goals.

Financial Services

Responsibilities

Lead and develop a high-performing mortgage operations team

Collaborate with executive leadership to define and execute delivery for mortgage lending strategies

Drive process improvements and technology adoption to enhance operational efficiency

Oversee the end-to-end mortgage loan process, ensuring timely and accurate processing, underwriting, closing, and funding

Ensure adherence to investor guidelines (Fannie Mae, Freddie Mac, FHA, VA) and internal credit policies

Manage pipeline reporting, loan quality metrics, and service level agreements

Maintain up-to-date knowledge of federal and state mortgage regulations (e.g., TRID, RESPA, HMDA)

Partner with Compliance and Audit teams to ensure regulatory readiness and mitigate operational risk

Implement and monitor quality control and post-closing audit procedures

Foster a culture of service excellence for both internal and external customers

Support community outreach and affordable housing initiatives aligned with the bank’s mission

Serve as a resource for complex loan scenarios and escalated issues

Optimize use of the bank’s Loan Origination System (LOS) and other mortgage technologies

Manage relationships with third-party vendors, including appraisal management companies, title providers, and document custodians

Qualification

Mortgage lending regulationsManagement experienceMortgage loan operationsBachelor’s degreeBank mortgage lending educationInterpersonal relationsMathematical skillsCommunication skillsProblem solving