Vigilant Global Trade Services, LLC · 4 days ago
Global Trade Compliance Account Manager
United States
Full-time
Remote
Senior Level
$80K/yr - $110K/yr
7+ years expVigilant Global Trade Services, LLC is a company specializing in global trade compliance, and they are seeking a Global Trade Compliance Account Manager. The role involves serving as the primary contact for clients, managing compliance processes, and ensuring the delivery of services as per client agreements while maintaining high-quality standards.
Supply Chain Management
Responsibilities
Serve as the client’s primary point of contact for all communications and account activities
Classification of client products with their respective Worldwide ECCN & HTS/HS classifications as defined by the SOW
Research and identify possible PGA and FTA requirements for the client products
Responsible for the daily management and delivery of all solutions and services specified within the scope of a Managed Services Program and adherence to service level agreements (SLAs)
Responsible for communicating the request to perform any support request outside the scope of a Managed Services Program or Project to the Director of Global Trade Services &/or VP of Client Success
Ensure tracking of all relevant Key Performance Indicators (KPIs)
Provide weekly and monthly operational updates as specified by Director of Global Trade Services & VP of Client Success
Responsible for coordinating, preparing and delivering Quarterly Business Reviews as specified by Director of Global Trade Services & VP of Client Success
Perform and Ensure the Highest level of Quality in the delivery of services to the client through Weekly, Monthly and Quarterly audits of the team’s work
Other Duties as assigned or required by the client specific SOW
Manage overall change control processes, perform audits and quality assurance as specified by VP of Global Trade Services to ensure client and employee satisfaction
Ensure work product is at the highest level of accuracy and timeliness
Proactively follow-up with clients to monitor effectiveness of team performance
Participate in Scheduling, recruiting, mentoring, training, hiring and firing of team members
Responsible for the accurate and timely submission of daily hours for all team members
Responsible for learning and leveraging technology in the delivery of all solutions and services specified within the scope of the Project/Program
Responsible for monitoring and responding to client and Vigilant emails in a timely manner
Responsible for answering and responding to client and Vigilant cell phone calls in a timely manner
Ensure the optimal and efficient allocation of resources to maximize profitability while ensuring client satisfaction
Develop and implement personal and team Back-Up/Disaster Recovery plans
Oversee cross-training of team to increase compliance skills
Responsible for assisting on other client projects (bandwidth permitting) and providing back-up for other client accounts
Review/Audit import and export transactions to ensure accuracy and compliance with the various regulations
Responsible for executing Export and Import controls as directed by the Client’s Policies, Processes and Procedures
Identify on a timely basis all account challenges, while providing strategies and approaches to overcome these barriers/challenges
Ensure the timely and accurate completion of projects, within budget
Proactively analyze client/account data to identify opportunities for operational improvements
Develop and implement new processes and procedures to improve operational efficiency
Identify opportunities to offer additional solutions to client based on need or value
Identify opportunities to offer new services, solutions or technology to Vigilant clients
Qualification
Required
Bachelor's Degree required, preferably in Business or other related field
Minimum 7 years' experience in a corporate trade compliance, customs broker or compliance consulting environment
Advanced knowledge of import and export trade compliance processes, policies and controls
Excellent analytical and organizational skills with the ability to perform the day-to-day account activities independently with minimal supervision
Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
Demonstrated ability to work cross-functionally with Legal, Sales, Operations, Logistics, Engineering, Finance and IT executives to achieve clients' business and compliance objectives
Demonstrated ability to communicate (verbally and written) effectively with clients, coworkers, and leadership
Demonstrated leadership skills such as conflict/issue resolution, strong client interfacing skills
Demonstrated Professional knowledge of Microsoft Office (Word, Excel, Power Point)
Preferred
Customs Brokers License preferred, professional certificates, licenses, and training experience a plus
Benefits
Company offers health insurance with Health Savings Account (HSA) & Flexible Spending Account (FSA)
Vision
Dental & supplemental insurance plans
Company paid STD
LTD
Life Insurance/AD&D
Employee Assistance Program (EAP)
Employee Perks Program
401K plan with company match
Company
Vigilant Global Trade Services, LLC
“A Trusted Provider With Global Reach” Vigilant Global Trade Services is the trusted provider of Global Trade Management (GTM) and trade compliance business process outsourcing solutions for the Fortune 100 and other trade compliant conscious companies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Moore
President and CEO
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