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Sotheby's · 19 hours ago

Bid Coordinator

New York, United States

Full-time

Onsite

Entry Level

$50K/yr - $52K/yr

2+ years exp

Sotheby's is the world’s premier destination for art and luxury, and they are seeking a Bid Coordinator to enhance the client experience during auctions. The Bid Coordinator will provide operational support for the bidding process, ensuring compliance with company policies while delivering exceptional service to clients.

ArtCollectiblesEventsRetail

Responsibilities

Coordinate, vet and execute bid registrations over email, on the phone, and in person for auctions

Serve as Brand Ambassador for the Company, portraying a warm, hospitable feeling for both current and prospective clients

Uphold and abide by Sotheby’s KYC & AML procedure; ensure all required legal and compliance documentation pertaining to client account creation and auction registration is gathered, reviewed, and stored appropriately

Accountable to demonstrate a thorough understanding of the Company’s domestic and international auction process to effectively communicate with existing and potential clients

Manage telephone bid allocation for live sales

Assist with live auction clerking duties by operating Sotheby’s online bidding platform and overseeing an accurate sale record

Centralize interest requests from specialist departments inclusive of pulling pre and post-sale reports, providing analytics and product interaction data

Gather and assess auction metrics, bidding data, and key performance indicators to inform relevant teams and support the enhancement of processes, overall sale performance, and client experience

Implement training & onboarding initiatives for temporary Bids & Client Services staff as directed by the Bids & Client Services Managers

Proactively address client concerns and issues as appropriate and take ownership of solving the client’s issue or escalation

Collaborate with Product & Technology to improve auction platform functionality and enhance bidding workflows

Provide exceptional client service in all interactions both internally and externally to clients, auctioneers, relationship managers and specialist departments

Support clients with general inquiries through the possession of thorough and current knowledge of the Company’s international sale and exhibition calendars, special events, departments, personnel and their building locations; names and titles of Sotheby’s senior management and executive officers

Participate in ad hoc projects as needed

Must adhere to required front of house attire on live sale days

Qualification

Client serviceBid registrationProcess optimizationMicrosoft OfficeGoogle SuiteSAPSalesforceForeign languageInterpersonal skillsProblem solvingTeam playerAttention to detailTime management

Required

2+ years relevant professional experience

Must be available to work evenings, early mornings, and weekends as needed

Exceptional interpersonal and communication skills with a pleasant, client service oriented attitude

Operationally minded with an eye for process optimization

Process driven, logical, and solution oriented thinker; able to multitask and prioritize time-sensitive deadlines with poise under pressure

Self-motivated, enthusiastic team player with strong work ethic and superb organizational and time management skills

Meticulous attention to detail

Proven experience employing problem solving skills when dealing with internal and external clients

Forward thinking and tech savvy

Strong comfort with Microsoft Office & Google Suite - prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby's systems is preferable