Technical Support Technician jobs in United States
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GoNetspeed · 6 hours ago

Technical Support Technician

positionRochester, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $25/hr
date1+ years exp

GoNetspeed is committed to providing fast and reliable Internet connectivity to communities. The Technical Support Technician will play a crucial role in the Network Operations Center, providing Level I and II technical support for voice-switched and IP-based networks.

Information TechnologyInternetTelecommunications

Responsibilities

Clearly documenting ALL calls via our Ticketing System
Communicating complex technical issues to customers in an easy-to-understand manner
Respond professionally and proficiently to internal and external customers
Perform customer call backs as appropriate and small business customer support
Proactively monitor all in-service Systems and respond to major events appropriately
Ability to work in a fast-paced environment and multi-task proficiently
Answer incoming Customer repair calls
Be the first point of contact for our customers concerning technical / small business account support
Perform duties as ILEC and CLEC Dispatcher
New installation setup – data and/or voice
Resolve customer complaints of any type
Trouble ticket processing data and voice customers

Qualification

Troubleshooting IP NetworkTelecommunications technology knowledgeMicrosoft ExcelWAN/LAN technologyCustomer communicationSelf-motivational skillsAttention to detail

Required

Experience in troubleshooting at least one of Dialup internet, support Transport and Voice-switched services or IP Network technology
Knowledge of telecommunications technology, products and services
Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities
Skill in operating various office equipment such as personal computer and telephone systems
Skill in identifying and resolving subscriber problems
Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner
Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment
Ability to pay close attention to detail
Associates degree or equivalent experience plus one to three years telecommunications experience

Preferred

Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology

Company

GoNetspeed

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GoNetspeed provides high-speed, fiber optic Internet connectivity with a strong focus on customer service.
dateFounded in 2016
location
Rochester, New York, USA
people-size501-1000 employees
web-link
https://www.gonetspeed.com/

Funding

Current Stage
Late Stage
Total Funding
$11.51M
Key Investors
Rhode Island Commerce CorporationMaine Connectivity AuthorityOak Hill Capital Partners
2025-05-23Grant· $9M
2023-04-24Grant· $2.51M
2021-01-21Non Equity Assistance

Leadership Team

T
Tracy Ford
Chief Financial Officer
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T
Tom Perrone
Chief Operating Officer
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Recent News

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Company data provided by crunchbase