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Community Health Systems · 6 hours ago

Customer Service Specialist - MedStat Urgent Care

1500 PROVIDENT DR, WARSAW, IN, 46580, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Community Health Systems is dedicated to providing top quality care to patients, and they are seeking a Customer Service Specialist at MedStat. This role supports patient care by capturing and verifying demographic and insurance information, ensuring a seamless registration process, and providing exceptional customer service.

Health CareHospital

No H1B

Responsibilities

Interacts with patients and their families to address questions and provide courteous, timely assistance

Regulates schedules based on procedure requirements, physician availability, and staffing needs

Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information

Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services

Collects and records patient financial responsibility estimates as applicable

Communicates operative reports daily to appropriate physician offices

Compiles and organizes documentation to ensure completion of patient medical records

Prepares charts for upcoming procedures, including nursing documentation and registration forms

Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures

Responds to requests for medical records in a timely and efficient manner

Answers and returns phone calls, addressing questions with professionalism and courtesy

Performs other duties as assigned

Maintains regular and reliable attendance

Complies with all policies and standards

Qualification

Healthcare experienceCustomer service experienceRegistration systems proficiencyInsurance verification toolsInterpersonal skillsAttention to detailOrganizational skillsTime-management skills