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Ritchie Bros. · 17 hours ago

Customer Service Representative (Western USA ONLY)

Chicago, IL

Full-time

Hybrid

New Grad, Entry Level

IAA Holdings, LLC, a Ritchie Bros. Auctioneers company, is a global marketplace for commercial assets and vehicles. The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments, and support various sale day activities.

AuctionsConstructionE-CommerceTransportation

Responsibilities

Responsible for organizing all keys/organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale

Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc

Responsible for processing payments from successful bidders

Provide customers with information about auxiliary services

Ensure that superior customer service is always delivered to all customers

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers

Perform other duties as assigned

Qualification

Customer service experienceData entry skillsComputer proficiencyGeneral automotive knowledgeProfessional phone presenceTeamworkAttention to detailPositive attitude

Required

Previous work experience where you worked in-person with customers

Experience using computers, and able to learn to use new technology and software

Excellent keyboarding skills for data entry

A commitment to providing fantastic customer service

Able to work well and maintain a positive attitude in high-pressure situations

A friendly, outgoing, patient personality

You thrive working as part of team, pitching in wherever you're needed

Proficient data-entry skills and basic computer knowledge

General automotive knowledge and mechanical aptitude

Professional phone presents for heavy incoming call volume

Proven exceptional custom skills

Strong attention to detail

Ability to work in a team environment

Occasional overtime as needed

Benefits

Medical

Dental

Vision

Basic life insurances

401k plan

15 days of PTO each year

Company

Ritchie Bros.

Glassdoor3.6

Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.

Founded in 1958