HNE · 1 week ago
Mortgage Trainer
Conshohocken, PA
Full-time
Onsite
Mid Level
$36/hr - $38/hr
3+ years expHNE is seeking a Mortgage Trainer to provide ongoing training and coaching to Call Center Loan Advisors. The role focuses on enhancing performance development within the Call Center and ensuring that training aligns with the company's sales development mission.
ConsultingEmploymentRecruitingStaffing Agency
Hiring Manager
Jennifer Myers
Responsibilities
Train Loan Advisors on systems, processes and procedures, sales scripts, compliance requirements, and customer service skills
Manage Loan Advisors during the production phase of training, including the use of call scripts, sales skills, best practices to meet or exceed performance goals, and training reinforcement
Lead call reviews and coaching sessions
Analyze production reports that contain key performance indicators
Provide progress updates to sales leaders when transitioning Loan Advisors from training to the sales teams
Demonstrate a strong functional knowledge of all Call Center products and underwriting guidelines
Assist with development of training materials for coaching sessions and classroom presentations
Report to the Manager of Sales Development. Collaborate with team members to help execute the mission statement
Help execute Call Center initiatives and training pilots
Comply with all company policies and procedures
Maintain regular and punctual attendance
Performs other related duties as assigned
Qualification
Required
Min. 3 years Mortgage Sales Experience or related training experience
Associate or bachelor's degree from a college or university; and/or 3+ year related experience and/or training; or equivalent combination of education and experience
Initiative-taker, goal-oriented professional who is focused on providing the highest level of customer service
Ability to obtain state mortgage originator licenses through process of completing necessary training
Company
HNE
Harrison National Employment (HNE) was founded in 2019 to help financial service companies attract, hire, and retain top talent.
Founded in 2019Fort Lauderdale, Florida, USA
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase