Verisma · 19 hours ago
Onsite Client Services Manager
Jacksonville, FL
Part-time
Onsite
Entry, Mid Level
2+ years expVerisma is focused on enhancing client relationships through exceptional customer service. The Client Services Manager is responsible for overseeing the daily operations of Release of Information Specialists, ensuring compliance with regulations, and fostering a productive work environment.
Hospital & Health Care
Responsibilities
Escalates customer issues/concerns/problems in a pro-active and timely manner
Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage his/her book of business
Recruits and hires competent, qualified associates to commensurate with defined job responsibilities
Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually
Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters
Carries out responsibilities in accordance with Verisma policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations
Maintain professional behavior at all times
Manage workflow among on-site employees to ensure maximum productivity and quality standards are met. Prioritizes work to ensure completion of ROI function
Adjusts work assignments as needed to cover peak periods, leave and vacancies
Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff
Performs Quality Assurance monitoring of work performance for the ROI Specialists
Conducts productivity and work performance reviews for ROI Specialists in accordance with Verisma /customer policies and procedures and Federal/State law
Monitors performance and provides performance feedback and evaluations for ROI Specialists
Monitors schedules for all staff
Promotes a positive self-image of Verisma with emphasis on customer service by treating patients, coworkers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner
Provides support to the Regional Director of Client Services as required Confidentiality
Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records
Reviews HIM Director’s assessment of account performance and employee performance
Responds to concerns in a timely and professional manner
Responds to emails and phone messages within 24 hours
Performs other duties as identified and/or assigned
Understands that this role requires specific responsibilities for protecting sensitive data
Other duties as assigned
Qualification
Required
A High School Diploma or GED is required
Minimum of 2 years management experience in a healthcare environment preferred
Must have valid driver's license
Driving record and Proof of Insurance that is acceptable per company's driver policy
Professional office/customer service experience
Must be motivated self-starter, proactive, a leader, and have a positive outlook/outgoing personality
Must be able to handle multiple tasks at one time
Typing skills @ 50 wpm
Must be able to use fax and copier
Must be willing to learn new equipment and new processes quickly
Must have strong analytical skills
Must have excellent leadership and good decision-making skills
Ability to travel at least 60% of the time
Company
Verisma
Verisma, trusted by 20,000+ clients across 50 states, is redefining how healthcare organizations manage and use health data – ensuring it’s trusted, secure and actionable for real-time, high-stakes decision making.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dave Collins
CTO
Jim Matas
CFO
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