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Columbia Bank · 1 day ago

Mortgage Loan Servicing Specialist

Spokane, WA

Full-time

Onsite

Entry, Mid Level

$18/hr - $25/hr

2+ years exp

Columbia Bank is a financial institution dedicated to providing excellent banking services. They are seeking a Mortgage Loan Servicing Specialist responsible for mortgage loan servicing, customer service, billing, payment processing, and escrow servicing while adhering to investor requirements and bank regulations.

BankingFinanceFinancial Services

Responsibilities

Performs mortgage loan servicing tasks with a high degree of customer service, including payoff processing, new loan boarding, billing, reconveyances, payments and error resolutions, audits

Performs mortgage loan servicing and support activities such as, ARM / BALLOON noticing, Re-amortizations, SCRA tracking

Performs Servicing Transfers, repurchase executions and other investor required tasks

Performs Escrow Servicing including annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring and forced placed insurance

May be point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems

Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects

Assists coworkers and management in solving problems

Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description

May be asked to coach, mentor, or train others and teach coursework as subject matter expert

Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words

Takes personal initiative and is a positive example for others to emulate

Embraces our vision to become 'Business Bank of Choice'

May perform other duties as assigned

Qualification

Mortgage loan servicingCustomer serviceRegulations knowledgeAnalytical skillsLoan servicing systemsMath skillsMulti-taskingInterpersonal skillsProblem-solving skillsCommunication skillsTeam collaboration