Audio Visual Technician jobs in United States
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TECEZE ยท 20 hours ago

Audio Visual Technician

positionSan Jose, CA
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

TECEZE is seeking a skilled EUC & Deskside Support Engineer (Level 2) with strong Audio-Visual support experience to provide advanced on-site and remote IT support to end users. The role involves troubleshooting end-user computing issues, managing deskside requests, and supporting AV/meeting room technologies to ensure a seamless user experience.

ComputerInformation TechnologyNetwork Security
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H1B Sponsor Likelynote
Hiring Manager
Harshik Gajjela
linkedin

Responsibilities

Provide Level 2 EUC and deskside support for end-user issues
Troubleshoot and resolve hardware, software, and OS-related issues (Windows/macOS)
Support laptops, desktops, printers, peripherals, and mobile devices
Handle escalations from L1 Service Desk teams
Install, configure, and maintain end-user devices and applications
Perform OS imaging, upgrades, and patching
Provide AV support for meeting rooms, including:
Video conferencing systems (Teams Rooms, Zoom Rooms, Webex)
Projectors, displays, microphones, speakers, and conferencing peripherals
Pre-meeting setup and live meeting support when required
Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN) at the user level
Manage user accounts and access (Active Directory, O365, Exchange)
Maintain accurate ticket updates and documentation
Ensure SLA adherence and high customer satisfaction
Coordinate with infrastructure, network, and AV vendors as needed

Qualification

EUC / Deskside SupportAV systems supportWindows 10/11Active DirectoryMS Office / Microsoft 365ITIL processesTicketing toolsCustomer service skillsCommunication skillsWork independently

Required

Min 5 years of experience in EUC / Deskside Support (Level 2)
Strong hands-on experience with AV systems and conferencing technologies
Solid knowledge of: Windows 10/11, macOS
MS Office / Microsoft 365
Active Directory and basic Azure AD
Experience with ticketing tools (ServiceNow, Remedy, Jira, etc.)
Good understanding of ITIL processes
Strong troubleshooting, communication, and customer service skills
Ability to work independently and in a fast-paced environment

Preferred

Experience supporting executive/VIP users
ITIL certification
Experience with Intune, SCCM, JAMF
Exposure to smart meeting room solutions and digital signage

Company

TECEZE

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TECEZE offers a full spectrum of Information Technology services.
dateFounded in 2012
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://teceze.com

H1B Sponsorship

TECEZE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Thinesh Siva
Head of Technical Presales
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Company data provided by crunchbase