Eastern Data, Inc. · 16 hours ago
Technical Support Specialist
Virginia Beach, VA
Full-time
Onsite
Entry Level
$22.88/hr - $26.20/hr
1+ years expEastern Data, Inc. is a leading IT Managed Services Provider in Hampton Roads, seeking a Technical Support Specialist to join their team. In this role, you will ensure exceptional IT support for clients by troubleshooting and resolving issues with various devices and network connectivity.
Information Technology
Responsibilities
Self-motivated with the ability to work in a corporate environment
Demonstrates ability to work independently
Utilize remote access desktop software to assist users
Resolve general desktop issues related to lockups, account access, general configuration performance, files recovery and profile issues
Work with hardware and software vendors to facilitate vendor related, warranty, and “3rd party maintenance” issue resolutions
Troubleshoot desktop, monitor, general printer and other peripheral and device related hardware issues
Install, troubleshoot, and repair general MS Windows and PC based line-of-business application, networking and integration
Troubleshoot basic network issues including internet, browser, physical connections, wireless, network devices, and general connectivity issues
Ensure that client issues are solved in a timely fashion and service level expectations are met by escalating assigned tickets according to the established escalation policy
Follow established procedure for ordering desktop and peripheral parts and replacements requested by the client
Demonstrates the ability to collaborate with colleagues remotely to troubleshoot and resolve issues as they arise
Create and maintain client network map
Ensure security/technical risks are identified, communicated, and mitigated
Update service tickets to reflect appropriate statuses with thorough documentation of problems, analysis, and activity resolution
Responsible for entering time and expenses
Provide regular status updates on issues and activities to supervisor and team members as required
Escalate support issues to Tier-II, Field Engineer, or Service Desk Manager as required
Communicate progress of escalated issues to customers
Document internal processes and procedures within internal knowledge base
Maintain professional appearance and conduct
Conduct day-to-day responsibilities with integrity and honesty
Qualification
Required
Graduation from high school or GED equivalent
1-3 years of IT experience
Experience in a customer service-related capacity
Knowledge of IT infrastructure and equipment. (PC's, Servers, Switches, Routers etc.)
CompTIA A+, Network+, or other relevant IT certifications
Self-motivated with the ability to work in a corporate environment
Demonstrates ability to work independently
Utilize remote access desktop software to assist users
Resolve general desktop issues related to lockups, account access, general configuration performance, files recovery and profile issues
Work with hardware and software vendors to facilitate vendor related, warranty, and '3rd party maintenance' issue resolutions
Troubleshoot desktop, monitor, general printer and other peripheral and device related hardware issues
Install, troubleshoot, and repair general MS Windows and PC based line-of-business application, networking and integration
Troubleshoot basic network issues including internet, browser, physical connections, wireless, network devices, and general connectivity issues
Ensure that client issues are solved in a timely fashion and service level expectations are met by escalating assigned tickets according to the established escalation policy
Follow established procedure for ordering desktop and peripheral parts and replacements requested by the client
Demonstrates the ability to collaborate with colleagues remotely to troubleshoot and resolve issues as they arise
Create and maintain client network map
Ensure security/technical risks are identified, communicated, and mitigated
Update service tickets to reflect appropriate statuses with thorough documentation of problems, analysis, and activity resolution
Knowledge of IT applications, processes, software, and equipment
Strong organizational, time management, and customer service skills
Interpersonal skills: such as telephony, communication, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Awareness of all organization's key IT services
Demonstrate self-motivation and self-discipline
Effectively communicate technical concepts to non-technical clients
Maintain a level head and professional conduct in stressful situations
Preferred
BA/BS, preferably in computer science or a related field
SEC+ and Net+ certifications
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Eastern Data, Inc.
Eastern Data, Inc. has been providing IT services for over 37 years throughout Virginia and Eastern North Carolina.
51-200 employees
H1B Sponsorship
Eastern Data, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Reed Vaden
Chief Technology Officer
Franklin Stump
CIO / Director of Managed Services
Recent News
Foodbank of Southeastern Virginia and the Eastern Shore
2025-05-08
Company data provided by crunchbase