Crypto.com · 7 hours ago
IT Support Engineer
Chicago, IL
Full-time
Hybrid
Mid Level
$65K/yr - $80K/yr
3+ years expCrypto.com is the world's fastest growing global cryptocurrency platform, dedicated to user security led by a highly experienced Security Team. The IT Support Engineer will be responsible for managing security operations, overseeing endpoint management, and providing technical support to ensure a secure and efficient IT environment.
Financial Services
Responsibilities
Actively participate in and contribute to our comprehensive security operations activities
Oversee the lifecycle management of all endpoints (laptops, desktops, mobile devices), including deployment, configuration, patch management, and troubleshooting to maintain a secure and stable environment
Maintain an accurate inventory of all IT assets, ensuring proper tracking, allocation, and disposal in accordance with company policies and security best practices
Manage user accounts, permissions, and access rights across various systems, ensuring adherence to the principle of least privilege. This also involves the development and continuous improvement of access control workflows to enhance efficiency and security
Assist in the implementation and monitoring of threat prevention measures, including antivirus solutions, intrusion detection systems, and other security tools to safeguard our systems from evolving cyber threats
Serve as a primary point of contact for internal user inquiries, providing timely and effective technical support. This role requires strict adherence to Service Level Agreements (SLAs) to ensure high user satisfaction and minimal disruption to business operations
Efficiently manage the IT aspects of employee onboarding and offboarding processes. This includes preparing and setting up laptops, configuring user accounts, and ensuring secure data handling and access revocation for departing employees
Qualification
Required
Demonstrated experience in various aspects of IT operations, including hardware and software troubleshooting, network connectivity, and system administration
Practical experience with productivity tools for identity and access management, along with basic proficiency in both Windows and MacOS operating systems
Prior experience in a helpdesk or technical support role, demonstrating strong problem-solving skills and a customer-centric approach
Relevant IT certifications (e.g., CISSP, CompTIA A+, Network+, Security+, Microsoft Certified Professional) are a significant plus, indicating a commitment to professional development and validated technical expertise
A minimum of three years of experience in an IT-related role, preferably within a fast-paced and dynamic environment
Experience in setting up and maintaining IT infrastructure in a physical office environment, including networking equipment, workstations, and peripherals
A proactive attitude towards acquiring new knowledge and skills in the ever-evolving IT and cybersecurity landscape
Possess the ability to meticulously analyze technical issues, identify root causes, and implement effective solutions
Proficiently explain complex technical issues to non-technical business users in a clear, concise, and understandable manner, fostering effective collaboration
Take ownership of tasks and communicate progress regularly without requiring follow-up
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Company
Crypto.com
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy.
1001-5000 employees
H1B Sponsorship
Crypto.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Alyssa Lloyd
CEO
Luis Lrod Bitcoinluis
"chief executive officer": www.crypto.com Executive Director/Chief Executive Officer (CEO)
Recent News
2024-05-11
2024-05-10
2024-05-07
Company data provided by crunchbase