Apply on Employer Site

Sterling Seacrest Pritchard · 1 month ago

Tier 1 Service Desk Technician

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

Sterling Seacrest Pritchard is seeking a Tier 1 Service Desk Technician to be the primary point of contact for employees seeking technical support. The role involves providing assistance with hardware and software issues, maintaining communication with clients, and supporting various IT initiatives within the department.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Responsibilities

Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues

Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed

Repair, configure and maintain hardware, software, and peripherals

Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error

Communicate with software and hardware vendors to request service, updates, and resolution of open tickets

Log, track, and maintain detailed incident reports on all requests

Assist with the creation of FAQ's and knowledge base articles

Assist with network installations including cabling and components

Maintain good working relationships with assigned supervisors and coworkers

Perform additional duties as required by management

Support satellite offices and remote users

Qualification

Technical troubleshootingHardware maintenanceSoftware supportNetwork installationsEffective communication

Required

Independent thinking

Excellent troubleshooting ability

Ability to assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues

Effective communication with clients via phone, email, and chat

Ability to explain resolutions, answer questions, and provide advice as needed

Ability to repair, configure and maintain hardware, software, and peripherals

Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error

Ability to communicate with software and hardware vendors to request service, updates, and resolution of open tickets

Ability to log, track, and maintain detailed incident reports on all requests

Ability to assist with the creation of FAQ's and knowledge base articles

Ability to assist with network installations including cabling and components

Ability to maintain good working relationships with assigned supervisors and coworkers

Willingness to perform additional duties as required by management

Ability to support satellite offices and remote users

Company

Sterling Seacrest Pritchard

Sterling Seacrest Pritchard provides risk management, business insurance, personal insurance, surety bonds and employee benefits services.

Founded in 1960

Atlanta, Georgia, USA

201-500 employees

https://sspins.com

Funding

Current Stage

Growth Stage

Leadership Team

Jim Bailey

CEO

Vici Alexander

Chief Financial Officer

Recent News

PR Newswire UK

Markel enhances its International War and Terrorism presence in the US with Senior Underwriter hire and Underwriting Support Specialist

2025-05-17

The Business Journals

Katie Vansant | People on The Move - Atlanta Business Chronicle

2024-05-23

The Business Journals

Charlie Schellhorn | People on The Move - Atlanta Business Chronicle

2024-05-23

Company data provided by crunchbase