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Akkodis · 1 day ago

Information Technology Support Analyst

Erie, PA

Contract

Onsite

Entry Level

$16/hr - $18/hr

2+ years exp

Akkodis is seeking an IT Service Desk Analyst for a 12-month contract with a client in Erie, PA. The role requires a high level of customer service and technical savvy, with responsibilities including providing support over the phone and assisting users with technical issues.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Tanisha Pratape

Responsibilities

Provide high level of customer service and technical support over the phone

Assist users with technical issues and inquiries

Qualification

Customer service experienceTech savvyVerbal communication skillsWritten communication skillsDegree in related field

Required

Two years' customer service experience required

Exceptional verbal and written communications skills required

Tech savvy with the ability to learn new software and systems

Preferred

Associate's or Bachelor's degree in Business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered

Prior call center or help desk experience are preferred but various types of customer service or technical support related experience will be considered for these opportunities

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)