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BNY · 3 days ago

Associate, Account Management I

Berwyn, PA

Full-time

Onsite

Mid Level

3+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Associate, Client Services role involves working with external clients to resolve moderately complex issues, supporting clients with operational and technical challenges, and delivering high-quality service to a specialized client base.

Financial Services

Responsibilities

Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon

Support clients in addressing moderately complex operational and technical issues and ensure requests are executed

Apply intermediate problem-solving skills, experience, and judgment to analyze information and deliver high-quality service to a specialized client base

Provide clients with information related to BNY Mellon products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed

Qualification

Client services experienceProblem-solving skillsOperational experiencePeople managementCommunication skills

Required

Bachelor's degree or the equivalent combination of education and experience

Ability to monitor client inquiries, resolve non-routine issues, escalate complex issues appropriately, and contribute to business development efforts