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Caesars Entertainment · 1 day ago

Dual Rate Assistant Table Games Shift Manager and Floor Supervisor

Shelbyville, IN

Full-time

Onsite

Mid Level

Caesars Entertainment is a leading gaming and entertainment company, and they are seeking a Dual Rate Assistant Table Games Shift Manager and Floor Supervisor. This role involves supervising the Table Games operations, ensuring compliance with regulations, and providing high-quality customer service while also serving as a manager in the absence of the regular Manager.

Food and Beverage

Responsibilities

Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies

Supervises the Table Games operations and personnel on assigned shift as necessary

Review staffing and workstation assignments and adjust as needed to ensure compliance with the gaming laws and internal controls

Ensure required equipment is available and functioning properly

Review the performance of staff

Ensure all gaming staff is trained on all policies and procedures

Sets high personal standards for performance and encourages others to do the same

Proactively recognizes rewards and celebrates outstanding examples of employee performance

Perform Tandem Spotlights

Coaches’ direct reports in pertinent skills of operations

Provide written feedback in the form of PFF when applicable up to Documented Coaching, additional levels of discipline must be approved by a Shift Manager or above before issuing

Counsels, guides, and instructs assigned personnel in the performance of their duties

Serves as a role model to all employees at all time

Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Assistant Table Games Shift Manager or Poker Shift Manager; Complete progressive/taxable jackpots and wins

Serves as the “expert” on the floor

Authorizes guest complimentary to recognize loyal players in accordance with company guidelines

Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines

Maintains departmental procedures that will assure proper protection of all gaming operations from due to loss, mistake or theft

Maintains current information on laws and regulations effecting table games

Reviews and assesses reports and other relevant sources of information related to the operations

All other job duties as assigned

Qualification

Table Games Supervisory experienceAnalytical skillsProblem solvingDecision-makingEffective communicationProfessional appearanceCritical thinkingTeam playerPositive attitude