Customer Experience Manager jobs in United States
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Sterling Engineering · 15 hours ago

Customer Experience Manager

positionSchaumburg, IL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$0/yr - $85K/yr
date3+ years exp

Sterling Engineering is seeking an experienced Customer Experience Manager with a strong manufacturing background to lead and develop a high-performing customer support team. The role involves overseeing daily customer service operations and ensuring customer requirements are met through collaboration with various teams.

ConsultingInformation Technology
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Growth Opportunities
Hiring Manager
An-Denise Carter
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Responsibilities

Lead, coach, and manage a customer support team of 5–10 employees
Oversee daily customer service operations, including order entry, order tracking, expediting, and issue resolution
Serve as the escalation point for customer concerns, ensuring timely and effective solutions
Partner closely with Manufacturing, Production, Sales, and Logistics teams to ensure customer requirements are met
Review customer purchase orders to ensure accuracy, compliance, and clear communication of requirements
Develop and implement training, best practices, and standard operating procedures to improve service quality
Monitor team performance, conduct regular feedback sessions, and complete performance reviews
Identify process gaps and lead continuous improvement initiatives within customer support operations
Maintain a high level of professionalism and consistency in all customer interactions

Qualification

Customer service experienceManufacturing workflowsERP/CRM systemsProblem-solving skillsCommunication skills

Required

Bachelor's degree in business or a related field required
3-7+ years of customer service experience in a manufacturing environment required
Strong understanding of manufacturing workflows, order processing, and customer fulfillment
Excellent verbal and written communication skills
Proven ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills with a practical, solution-oriented approach

Preferred

Experience with ERP/CRM systems preferred
Bachelor's degree in Business, Operations, or a related field preferred (or equivalent experience)

Company

Sterling Engineering

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Sterling Engineering is an engineering company providing technical recruitment and engineering project services.
dateFounded in 1969
location
Westchester, Illinois, USA
people-size501-1000 employees
web-link
http://sterling-engineering.com

Funding

Current Stage
Late Stage

Leadership Team

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Dolores Connolly
CEO
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Recent News

Hartford Business Journal
With World War II-era roots, Barkhamsted machine shop Sterling Engineering aims to double in size amid broader turnaround effort
2025-01-28
Hartford Business Journal
Barkhamsted engineering group lands $33M component contract for Sikorsky
2024-12-20
Business Wire
Air Industries Group Subsidiary Sterling Engineering Corporation Receives $3.2M in New Contracts
2024-01-03
Company data provided by crunchbase