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United Automobile Insurance Company · 2 days ago

First Notice of Loss and Customer Service Representative (Auto Claims)

United States

Full-time

Remote

Entry Level

1+ years exp

United Automobile Insurance Company is an innovative and established organization looking for Customer Service Representatives to join their team. In this role, you will serve as the first point of contact for policyholders following an accident or loss, providing compassionate and accurate assistance as customers report new auto claims and check the progress of ongoing claims.

Auto InsuranceAutomotiveInsurance

Responsibilities

Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims

Gather relevant information, such as policy details, incident specifics, and contact information

Clarify coverage terms and claim status as needed

Offer clear, empathetic guidance to policyholders on next steps in the claims process

Explain the required documentation and information needed to process or advance a claim

Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps

Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines

Accurately record all information gathered during the FNOL process in the company's claims management system

Ensure completeness and accuracy of claim reports and status communications

Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates

Address any concerns or questions the policyholder may have, providing regular follow-ups as needed

Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements

Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency