Desktop Support Lead jobs in United States
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Ztek Consulting ยท 6 hours ago

Desktop Support Lead

positionSouthington, CT
timeFull-time
remoteOnsite
senioritySenior Level

Ztek Consulting is seeking a Desktop Support Lead to provide Level 2/3 support for hardware, software, and network issues. The role involves supervising desktop support technicians, ensuring compliance with IT policies, and driving continuous improvement initiatives for support processes.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Aziz Quadri
linkedin

Responsibilities

Provide Level 2/3 support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents within SLA
Ensure compliance with IT policies and security standard
Supervise and mentor desktop support technicians
Allocate tasks and monitor workload distribution
Conduct performance reviews and provide training where necessary
Act as a liaison between end-users and IT management
Communicate updates on major incidents and planned maintenance
Maintain accurate documentation of incidents, resolutions, and processes
Develop and enforce standard operating procedures (SOPs)
Drive continuous improvement initiatives for support processes
Oversee hardware/software inventory and lifecycle management
Coordinate procurement and deployment of IT assets

Qualification

Windows/Mac OSActive DirectoryOffice 365ITIL frameworkTicketing systemsProblem-solvingCommunicationLeadership

Required

Provide Level 2/3 support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents within SLA
Ensure compliance with IT policies and security standard
Supervise and mentor desktop support technicians
Allocate tasks and monitor workload distribution
Conduct performance reviews and provide training where necessary
Act as a liaison between end-users and IT management
Communicate updates on major incidents and planned maintenance
Maintain accurate documentation of incidents, resolutions, and processes
Develop and enforce standard operating procedures (SOPs)
Drive continuous improvement initiatives for support processes
Oversee hardware/software inventory and lifecycle management
Coordinate procurement and deployment of IT assets
Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics
Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow)
Excellent problem-solving, communication, and leadership skills

Company

Ztek Consulting

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Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for its clients.
dateFounded in 2007
location
Duluth, Georgia, USA
people-size201-500 employees
web-link
http://ztek-inc.com

H1B Sponsorship

Ztek Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)

Funding

Current Stage
Growth Stage

Leadership Team

S
Shefali Sharma
Founder
linkedin
Company data provided by crunchbase