Maximus · 12 hours ago
Technician 2 - Site Services
El Paso, TX
Full-time
Onsite
Entry, Mid Level
$20.04/hr - $30.06/hr
2+ years expMaximus is seeking a Help Desk Technician II responsible for providing technical support for assigned site and remote offices. The role involves resolving technical issues, assisting with IT equipment management, and serving as a subject matter expert in desktop support processes.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Identify, research, and resolve technical issues for local and remote staff
Become the subject matter expert for various software applications and end point configurations for the business
Conduct routine equipment servicing out in the field
Perform on-site activities, related to installation, repair, management, and maintenance
Assist with onsite IT equipment by receiving, inventorying, imaging, and deploying IT assets
Assist in maintaining and updating various software applications and desktops configurations to ensure compliance
Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business
Assist in tracking and completing tickets pertaining to application, network, and system issues
Administer user accounts and permissions to various application, as well as client software
Serve as technical liaison between program staff and IT
Resolve IT help desk tickets, inventory tracking, computer imaging, installing encryption software, and prepping laptops printers, scanners, and other PC peripherals and related hardware, as well as remote access devices for end users
Install and support all Microsoft Office products and other various software
Provide trouble shooting support on: Windows 7/10 operating systems, remote desktop support, VPN, password resets, printing, shared drives, email, mobile, and chat
Apply required upgrades and patches to project workstations
Track computer hardware and software license, complete and submit inventory forms
Provide remote support and resolve issues for users whom may be at remote offices or home office users
Coordinate end-user access to systems, create user accounts, grant access to printers, share drives, VPN, encryption, or disable user accounts
Provide assistance to staff in a resourceful polite manner while, exhibiting an excellent customer service attitude
Perform basic network trouble shooting tests to verify connectivity to systems
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository
Work within the team framework created by management and work with team members on assigned projects
Performs all other duties as assigned by management
Qualification
Required
High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience
High School Diploma or (GED) required
2-3 years experience in a technical help-desk role and/or hands on troubleshooting role required
Basic to moderate knowledge of Microsoft Windows XP, 7 and 8 or above
Basic knowledge of Microsoft Office suite 03, 07, 10
Moderate knowledge of Outlook 03, 07, 10
Basic to Moderate trouble shooting skills
Basic understanding of Networked printers
Ability to lift up to 50 pounds
Moderate to Advanced customer service skills
Strong verbal and writing skills
Must be able to effectively multi-task
Moderate to Advanced ability to convey technical information to non-technical users both verbally and in writing
Team Player / Work within a team framework and structure
Uphold and enforce company, enterprise and team policies and procedures
Preferred
Associates Degree or above, in a related field, preferred
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase