Iron Bow Technologies ยท 9 hours ago
Call Center Analyst 1
Manassas, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expIron Bow Technologies is a next generation solutions provider delivering mission success across government, healthcare, and commercial industries. The Call Center Analyst I provides first-line technical assistance to county employees, resolving routine IT issues and ensuring timely, customer-focused support.
Consumer ElectronicsElectronicsGovernmentInformation Technology
Responsibilities
You are the first line of support to provide basic end-user technical support via phone, email, or Microsoft Teams
User account management (password reset, account unlocks, assigning permissions)
Escalating incidents that cannot be resolved to the next level of support in line with service level agreements (SLAs)
Updating users on the status of their incident or service request
Providing proactive maintenance workstations as appropriate, for example, ensuring security patches are installed, and applications are up to date
Provide excellent customer service and maintaining a positive attitude
Collaborating with team members to share knowledge and best practices for resolving customer issues
Qualification
Required
HS + 0-2 years' experience in a call center or IT environment. You can substitute education for experience
Ability to troubleshoot and resolve basic technical issues
Excellent customer service and communication skills
Empathy and being able to relate to the end-user
Proven ability to follow processes and procedures accurately
Attention to detail
Team player with a positive attitude
Able to pass a customer background check
Able to obtain a Windows 10 and Office 365 or CompTIA certification within 90 days of hire
Preferred
Previous experience in a customer service or technical support role is a plus
CompTIA A+ certification
Company
Iron Bow Technologies
We deliver mission success through next-generation solutions across government, healthcare, and commercial markets.
501-1000 employees
H1B Sponsorship
Iron Bow Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (1)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2018-09-28Acquired
Leadership Team
Kevin Greene
Vice President
Recent News
Company data provided by crunchbase