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State of Indiana · 10 hours ago

Field Desktop Support Specialist

Fort Wayne, IN

Full-time

Onsite

Entry Level

1+ years exp

The State of Indiana is one of the largest employers in the state, providing a range of opportunities across various agencies. The Field Desktop Support Specialist role involves providing desktop and software support for State agencies, ensuring optimal performance of equipment, and assisting with network connectivity and equipment relocations.

GovernmentInformation ServicesOnline Portals

Responsibilities

Installing Windows OS, software applications, and Microsoft updates on all devices

Processing and updating Job Orders from the Inventory Database for accuracy

Return devices back to stock for redeployment and remove devices from Active Directory to update billing records

Transport, Receive and Ship devices to office locations throughout the state maintaining inventory database records

Maintain loaner pool, immediate response pool and vaccination center equipment for immediate re-deployment

Maintain Warranty Certifications

Perform hardware break/fix on devices covered under warranty

Troubleshoot break/fix devices to assist Desktop Support and PC Refresh technicians

Maintain inventory stock by keeping accurate records in inventory database and room is neat and organized

Provide support to agency on site personnel who need assistance

Communicates directly with Dispatch, Tier 3 Support, Software Distribution and Security Team for device support with Mail Orders, Imaging, Software Applications and support of International Travel devices

Provides support for Deployment Room staff

Provide support to PC Refresh Project Managers

Performs new Asset (device) uploads in the inventory database

Provides back up to LAN Administrator Manager while out of the office

Qualification

Windows OS installationNetwork operating systemsLocal area network conceptsComputer programmingDistributed systems managementTechnical manual comprehensionEffective communication

Required

Bachelor's Degree and 1+ year of experience, or

Associate's Degree and 2+ years of experience, or

3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role

Related certifications and coursework may be considered for education or experience

Specialized knowledge of network operating systems, designs, and protocols

Specialized knowledge of local area network concepts

Advanced knowledge of computer programming including computer languages, database design, work process charting and testing of programs

Specialized knowledge of technology equipment including operating characteristics and limitations

Working knowledge of operating systems and networking protocols

Working knowledge of distributed systems management software

Ability to read and understand complicated technical manuals on hardware, software, LAN design and administration along with effective communication skills

Able to perform essential functions with or without reasonable accommodation