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CACI International Inc · 21 hours ago

Systems Administrator

Omaha, NE

Full-time

Onsite

Entry, Mid Level

$72K/yr - $150K/yr

2+ years exp

CACI International Inc is seeking a Systems Administrator to support a Service Desk team on the F3I program. The role involves providing remote support for network and desktop issues, diagnosing problems, and collaborating with engineering teams to resolve tickets in a timely manner.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators to help reproduce and diagnose problems

Provide remote support to users for network and desktop hardware and software problems

Respond to and diagnose problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps

Interact with infrastructure, cloud services, and/or mission applications teams to restore service and/or identify and correct core problems

Simulate or recreate user problems to resolve operating difficulties and recommend system or process modifications to reduce user problems

Possess and apply comprehensive knowledge across key tasks and high-impact assignments

Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user populations and provide a centralized knowledge repository for assigned applications suites

Collaborate with the engineering teams to identify, respond, and resolve tickets in a timely manner

Communicate issues and resolutions with your team lead

Define and strategize Incident, Knowledge and Problem management across a large-scale organization

Qualification

TS/SCI security clearanceSec+ certificationRed Hat Enterprise Linux 8JiraIncident ManagementProblem ManagementJira Service ManagementITIL CertificationAWS CertificationsCommunication skillsActive listening skills

Required

Current TS/SCI security clearance

BS degree and 2+ years of experience

Sec+ or IAT II certification required

Excellent verbal and written communication skills

Experience with Jira

Red Hat Enterprise Linux 8

Providing support to end-users spanning a variety of issues

Identifying, researching, and resolving technical problems

Responding to telephone calls, email, chat and personnel requests for technical support

Documenting, tracking, and monitoring the problem to ensure a timely resolution

Providing second-tier support to end-users

Ensuring product quality and timeliness of efforts

Incident, Knowledge and Problem Management

Preferred

Experience with Confluence and Matter most

Jira Service Management

Experience with Problem and Incident Management

ITIL Certification, AWS Certifications

Strong active listening skills

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees