Teacher Retirement System of Texas · 1 day ago
Benefit Processor
Austin, TX
Full-time
Onsite
Entry, Mid Level
$48K/yr - $68K/yr
1+ years expThe Teacher Retirement System of Texas is seeking a Benefit Processor Associate to review member records and process routine requests while undergoing on-the-job training. The role involves providing customer service, ensuring the accuracy of member records, and processing various benefit requests in collaboration with the Benefit Processing team and other agency staff.
Government Administration
Responsibilities
Actively participates in the TRS Benefit Processing training program
Performs research and analysis of member records to ensure accuracy and completeness of information and to determine eligibility for one or more types of benefit or service, such as service credit purchase, retirement estimates, service retirement, disability retirement, death benefits, refunds, or account maintenances
Verifies member’s name, address, and other demographic information
Reviews the member account to determine amount of creditable service and/or eligibility for routine refund, retirement, and reinstatement of withdrawn service
Updates or corrects demographic information
Updates member service information
Communicates with members, school districts, alternate payees, attorneys, executors, and other interested parties to verify or obtain member information and to provide information regarding complex agency laws, regulations, procedures, and processes
Utilizes TRS systems to retrieve and research member data. (Benefit Processor)
Reviews documents for authenticity and accuracy and processes requests relating to assigned benefit program(s)
May process lump sum refunds of member contributions including accounts involving Optional Retirement Program (ORP), Partial Lump Sum Option (PLSO), and/or Qualified Domestic Relations Orders (QDROs)
May prepare cost statements for purchase of TRS service based on withdrawn service, military service, unreported service, and out of state service
May verify the legitimacy of beneficiary designations and finalizes payments for death claims for members/retirees, including those with specialized issues such as QDROs
May process retirement estimates
May process retirement estimates with specialized issues such as QDROs. (Benefit Processor)
May finalize applications for retirement and authorizes entry onto the annuity payroll
May process retirement applications, including those with specialized issues such as QDROs. (Benefit Processor)
May review Power of Attorney documents. (Benefit Processor)
Utilizes TRS system to process benefit requests. (Benefit Processor)
Reviews and validates the work of other Benefit Processors for accuracy, completeness, and correct application of routine laws, policies, and procedures
Assists in training and providing technical assistance to team members on Benefit Processing related laws, regulation, policies, procedures, and processes
Assists in analyzing and recommending changes to departmental procedures and systems
Qualification
Required
High school diploma or GED
One (1) year of full-time experience in banking, accounting, claims processing, benefit processing, or a customer service-related position involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience
Three (3) years of full-time directly related, progressively responsible experience in banking, accounting, claims processing, benefit processing, or a customer service-related position involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience. (Benefit Processor)
One (1) year of full-time experience in TRS Pension Services or a TRS position requiring the interpretation and application of agency laws, rules, policies, and processes. (Benefit Processor)
Experience may be concurrent. (Benefit Processor)
Preferred
Associate's or Bachelor's degree from an accredited college or university
Experience reviewing government, legal, or financial documents
Experience processing retirement benefits claims
Benefits
Competitive compensation package
Benefits
Retirement pension
Work/life balance
Company
Teacher Retirement System of Texas
The Teacher Retirement System of Texas (TRS) is responsible for investing funds under its stewardship and for delivering benefits to members as authorized by the Texas Legislature.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Don Green
Chief Financial Officer
Janie Duarte
Deputy Chief Financial Officer
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