Tailored Brands, Inc. · 5 hours ago
Social Media Representative, Digital Communications
Houston, TX
Full-time
Hybrid
New Grad, Entry LevelTailored Brands is a leading specialty retailer of menswear, and they are seeking a Social Media Representative to enhance customer service through social media channels. The representative will engage with customers, resolve issues, and maintain the brand's voice across various platforms.
Fashion
Responsibilities
Monitor, engage and respond to inbound social media messages and reviews from multiple channels and platforms
Maintain the Tailored Brands voice and adhere to established department policies and procedures while working to create positive outcomes for the customer and the company
Review and respond to cases in CRM as assigned
Engage with customers and provide exceptional customer service in every interaction
Attend team meetings to stay up to date on policies, processes, and company initiatives
Tag, Track, and report upline any trending subject matter through social media, offering feedback related to drivers, products, and website issues
Complete and submit individual daily productivity reports
Gather and summarize weekly data on trends and volume drivers
Any other duties as assigned
Qualification
Required
High School diploma or equivalent required
Demonstrated proficiency with analyzing trends and researching complex issues
Proven working experience in social media or related field and must be familiar with social media concepts, practices, and procedures
Excellent interpersonal, verbal, and written communication skills, with a high level of comfort in recommending and implementing effective solutions
Stellar attendance and punctuality with the ability to follow a strict attendance policy, required
Ability to receive and implement ongoing feedback and coaching for continuous improvement
Ability to take initiative and be proactive with problem solving and follow through skills
Strong analytical, organizational, prioritization, and time management skills
Demonstrated ability to pay strict attention to detail and deliver high quality results in a deadline driven environment, while effectively managing associated stress
Ability to easily accept and adapt to change and new challenges
Ability to sit and work at a computer keyboard for extended periods of time
Ability to stoop, kneel, bend at the waist, and reach on a daily basis
Able to lift and move up to 25 pounds occasionally
Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
Regular and on-time attendance
Ability to work 40 hours per week, including weekends and evening rotations
This is a hybrid position, based in Houston Office, working in the office a minimum of one day per week is required
Preferred
bachelor's degree preferred
Hands on experience with Salesforce, Khoros, Cisco, Calabrio, and other Social Media applications, a plus
Benefits
Healthcare including medical, dental and vision
Retirement savings (401k with a company match)
Income protection programs such as life, accident and disability insurance
Paid time off for sick leave
Vacation
Bereavement
Jury duty
Holidays
Wellbeing program
Commuter
Adoption assistance
Education assistance
Legal services
Employee merchandise discounts
Company
Tailored Brands, Inc.
Our Purpose: We help people love the way they look and feel for their most important moments.
Founded in 1973
10001+ employees
H1B Sponsorship
Tailored Brands, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (32)
2023 (24)
2022 (37)
2021 (32)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
$500M2020-08-03Debt Financing· $500M
2019-08-20Acquired
2016-02-02IPO
Leadership Team
Michael Baughn
Chief Financial Officer & EVP
Karla Gray
Chief Operating Officer, EVP
Recent News
2025-11-03
Company data provided by crunchbase