Solera Holdings, LLC. · 10 hours ago
Customer Service Representative - $14.00/hr
Paducah, KY
Full-time
Onsite
New Grad, Entry Level
$14/hr - $14/hrSolera Holdings, LLC. is a global leader in data and software services focused on transforming the vehicle lifecycle into a connected digital experience. They are seeking compassionate Customer Service Representatives to assist customers in navigating claims processes and ensure efficient vehicle pickups for insurance companies.
Artificial Intelligence (AI)Auto InsuranceAutomotiveEnterprise SoftwareInsuranceInsurTechRisk ManagementSaaSSoftware
Responsibilities
Arrange the timely and efficient pickup of vehicles that insurance companies have deemed a total loss or that customers have donated
Coordinate with the owners of the vehicles or body shops of where the vehicles are located to ensure vehicles are picked up and transported to the nearest Insurance Auto Auctions (IAA) location where they will be sold at auction
Confirm charges for vehicle storage and coordinate payments
Call residential locations to arrange vehicle pick up where no storage charges are applicable
Ensure all assignments are completed efficiently, with a focus on meeting daily goals for files processed and vehicle releases
Adhere to specific branch rules and procedures that vary by IAA location or insurance company partner
Maintain a strong work ethic, ensuring high performance in terms of files and releases per hour
Qualification
Required
Strong organizational skills – Ability to manage a high volume of files and vehicle pickups while maintaining attention to detail and accuracy
Time management – Capability to prioritize tasks and meet performance goals for files and releases per hour, ensuring timely completion
Attention to detail – Keen focus on adhering to specific branch rules and following proper procedures for each IAA location or insurance partner
Problem-solving skills – Ability to quickly address issues such as discrepancies in body shop charges or complications in vehicle pickups
Multitasking ability – Proficiency in handling multiple pickups, tracking progress, and resolving any delays or issues without sacrificing quality
Data entry skills – Accurate and efficient entry of vehicle, customer, and assignment information into the system
Communication skills – Clear and professional communication when contacting body shops, customers, and towers, ensuring all parties are aligned
Adaptability – Ability to adjust to changing priorities or requirements requested by the client
Goal-oriented mindset – Driven to achieve performance metrics related to files and releases per hour while maintaining high-quality service
Calm under pressure – Ability to work in a fast-paced environment, meeting deadlines and performance expectations even during peak periods
Team collaboration – Willingness to work effectively as part of a team, sharing updates and collaborating with others to meet overall goals
Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet your customers' needs
Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard
Remain alert and focused during the work day
Pass a background screen
Pass a drug screen
Company
Solera Holdings, LLC.
Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services.
Founded in 2005
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-09-14Acquired
Leadership Team
Bill Brower
Senior Vice President, Global Industry Relations & North America Claims Sales
Jason Palmer
Vice President of Products
Recent News
Solera Global Corp.
2025-10-09
Company data provided by crunchbase