Apply on Employer Site

Corpay · 14 hours ago

Crew Accommodations Assistant Ops Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Corpay is currently looking to hire a Crew Accommodations Assistant Operations Manager within their Airline Division. In this role, you will support the Operations Manager in overseeing and managing the Crew Accommodations Teams for multiple Cargo/Charter Airline clients, ensuring effective operations and team management.

Financial ServicesFinTechPaymentsRisk Management

H1B Sponsor Likely

Responsibilities

Leading, guiding, and managing shift resources efficiently to maintain workload balance

Providing clear direction to Crew Accommodation Supervisors, Leads, and Agents

Monitoring tools and systems access for agents to ensure compliance with SOPs

Working with Ops Manager to develop workflow management systems across teams

Facilitating cross-functional initiatives to standardize global operations processes

Creating a culture of engagement, communication, and empowerment

Handling escalations and approvals within defined scope

Overseeing training programs and ensuring documentation is up to date

Managing payroll, PTO, attendance tracking, and team schedules

Assisting with hiring, onboarding, and offboarding staff

Monitoring attendance, punctuality, and adherence to company policies

Driving initiatives to address service levels and productivity challenges

Completing performance evaluations and improvement plans

Liaising with Account Managers to communicate client needs and challenges

Participating in staff meetings and client operations calls

Acting as liaison for other operational departments to resolve issues

Mentoring supervisors and team lead

Reporting incidents professionally to leadership and HR

Utilizing tools and technology to process, track, and report transactions

Maintaining in-depth knowledge of current technology, systems, and processes

Working on special projects and other duties as assigned

Qualification

Account managementAdvanced ExcelLeadership skillsCustomer serviceData-driven decision makingCall center operationsMicrosoft OfficeTraining experienceVerbal communicationWritten communicationInterpersonal skills

Required

3+ years' experience in account management, training, customer service, or sales support

Flexibility to travel up to 25%

Excellent verbal and written communication skills

Strong leadership and interpersonal skills

Ability to work effectively with internal and external clients at all levels

Advanced Excel skills for operational data analysis

Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint

Familiarity with travel, hotel, and call center operations

Ability to make data-driven decisions and adapt to changing environments

Preferred

Bachelor's degree preferred or equivalent work experience

Previous supervisory or management experience in a call center environment

Benefits

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (wireless, gym, car rental, etc.)

Philanthropic support with local and national organizations

Fun culture with company-wide contests and prizes

Company

Corpay

Glassdoor2.4

Corpay provides online payment solutions.

Founded in 1992

New York, New York, USA

10001+ employees

https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (14)