NexusTek · 19 hours ago
On-Site Support Technician
Wisconsin Dells, WI
Full-time
Onsite
New Grad, Entry Level
$26/hr - $31/hrNexusTek is a technology company focused on providing innovative IT solutions, and they are seeking an On-Site Support Technician to leverage technical expertise in a dynamic hospitality technology environment. This role involves directly impacting client success through problem-solving and managing complex IT systems while ensuring operational security and integrity.
Cloud Data ServicesCloud InfrastructureCloud ManagementCyber SecurityData CenterEnterprise Resource Planning (ERP)Enterprise SoftwareIT ManagementSoftwareVirtual Desktop
Responsibilities
Communicate regularly with our clients and their teams to understand their technology needs and concerns
Analyze information, identify current and potential problems, and propose solutions
Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis
Effectively act as liaison between hotel customers and our teams
Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients
Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software
Identify and correct all LAN and WAN issues
Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio
Qualification
Required
Proactive and detail-oriented IT professional
Ability to communicate clearly and build strong relationships
Experience in understanding client technology needs and delivering effective solutions
Knowledge of computers, servers, and networks
Knowledge of Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
Knowledge of VMWare
Knowledge of Cisco, Meraki, HP, and Lenovo (servers, switches, WAP's, workstations, security appliances, etc.)
Ability to analyze information, identify current and potential problems, and propose solutions
Experience in ensuring computer and network operations are monitored and backup/recovery functions are performed
Experience in acting as a liaison between hotel customers and teams
Ability to implement daily operation, support, integrity, and security of technology and data (including PCI compliance)
Experience in supporting active directory (creating and modifying GPO's and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software
Ability to identify and correct all LAN and WAN issues
Ability to provide exceptional customer service
Preferred
Knowledge of hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
Knowledge of PCI (Payment Card Industry) Compliance
Advanced understanding of DHCP, DNS, and IP protocols
Benefits
Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits such as critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy
Company
NexusTek
Delivering business outcomes with IT solutions that optimize, grow, and secure your business.
Founded in 1996
201-500 employees
H1B Sponsorship
NexusTek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
A&M Capital Strategic InvestmentsLightview Capital
2023-05-16Private Equity
2017-12-13Acquired
2014-09-11Private Equity
Leadership Team
Hamilton Yu
Chief Executive Officer
Scott Ray
Chief Operating Officer
Recent News
2025-12-05
Company data provided by crunchbase