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The Davis Companies · 6 hours ago

Customer Support Associate

Billerica, MA

Contract

Onsite

New Grad, Entry Level

$30/hr - $30/hr

The Davis Companies is seeking a detail oriented and customer focused Order Administration / Customer Support Associate to join their Corporate Headquarters team. In this role, you will be responsible for order entry, initiating shipments, and processing invoices while ensuring exceptional customer satisfaction and supporting the organization’s revenue goals.

Property ManagementReal Estate

Growth Opportunities

Hiring Manager

Gabrielle Colgan

Responsibilities

Administer quotes and orders in the company’s ERP system and Salesforce

Prepare quotes for billable services, parts, and consumables for both internal and external customers

Follow up with customers regarding the status of service requests, purchase orders, and back ordered parts

Prepare and organize shipment documentation for customer orders

Monitor support calls and provide customers with timely updates on service status

Maintain and update customer equipment files and relevant master data in the ERP system

Maintain accurate records of service reports and equipment installation acceptances

Deliver high quality customer service through fast, reliable, and knowledgeable support

Collaborate effectively with colleagues across the Customer Support Center and other departments

Qualification

ERP experienceSAP SD moduleOrganizational skillsCommunication skillsProactive work styleCustomer supportTeamwork

Required

Experience working in an ERP environment; familiarity with SAP SD module is highly preferred

Ability to quickly learn new systems and applications

Strong organizational skills and a motivated, proactive work style

Excellent communication skills and a dedication to delivering outstanding customer support

Ability to work effectively in a team oriented, fast-paced environment

Company

The Davis Companies

The DAVIS Companies is a preferred source for Staffing Solutions and Talent Advisory Services, specializing in contract, contract-to-hire and direct hire staffing for Engineering, Skilled Manufacturing, IT and Software personnel.

Founded in 1985