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Spade · 4 days ago

Founding Account Manager

New York, NY

Full-time

Hybrid

Senior Level

$150K/yr - $160K/yr

5+ years exp

Spade is a fast-growing, Series A company focused on revolutionizing financial data processing. As the founding account manager, you will own strategic customer relationships, drive product adoption, and establish scalable processes to support Spade's growth.

Artificial Intelligence (AI)Developer APIsFinTechMachine Learning

Responsibilities

Own strategic customer relationships from implementation through expansion, acting as the primary point of contact and trusted advisor for major accounts

Drive implementation excellence by managing timelines, facilitating stakeholder alignment, and holding customers accountable to milestones

Monitor account health by tracking implementation progress, reviewing outstanding support tickets with the CS team, and proactively identifying trends or risks before they escalate

Accelerate account growth by identifying expansion opportunities and driving adoption of new Spade products

Build deep executive relationships within customer organizations, understanding their roadmap, org structure, and strategic priorities

Orchestrate high-impact customer touchpoints including QBRs

Champion our customers internally, translating their feedback into product and roadmap insights

Establish scalable processes for account management, creating frameworks and best practices that will support Spade's growth