Curate Partners ยท 1 day ago
Telephony Engineer
United States
Contract
Remote
Mid LevelCurate Partners is seeking a Contact Center Telephony Engineer to own and support the telephony and voice infrastructure within a CCaaS environment. This role focuses on call routing, telephony configuration, and voice operations, ensuring the reliability and performance of the voice platform.
Cloud ManagementDigital MarketingInformation Technology
Hiring Manager
Johnny Cail
Responsibilities
Administer and configure Five9 contact center telephony environments
Design, implement, and troubleshoot inbound and outbound call flows
Configure and maintain IVR, ACD, queues, skills, and routing logic
Manage dial plans, DID numbers, number provisioning, and porting
Support SIP trunking, PSTN connectivity, SBCs, and carrier integrations
Diagnose and resolve call issues such as: dropped calls, one-way audio, failed transfers, poor call quality (latency, jitter, packet loss)
Partner with carriers and internal teams on telephony incidents and root-cause analysis
Support cutovers and migrations from legacy PBX or contact center platforms to Five9 (if applicable)
Ensure voice platform reliability, performance, and operational stability
Qualification
Required
Hands-on experience with Five9 administration, telephony configuration, or implementation
Strong experience with similar platforms such as NICE CXone, Genesys Cloud, Talkdesk, or Avaya AXP
Strong understanding of telephony and voice fundamentals, including SIP, RTP, PSTN
DID numbers, trunks, SBCs
IVR and ACD concepts
Call routing and dial plan logic
Experience troubleshooting voice and call-flow issues in production environments
Familiarity with carrier provisioning, number porting, and (if applicable) E911
Comfort operating in an incident-response or support-oriented environment
Preferred
Experience with Wireshark or packet capture tools
Voice quality analysis (MOS, jitter, latency)
Contact center migrations or platform cutovers
Light scripting or automation for operational tasks (secondary to telephony expertise)
Company
Curate Partners
Curate Partners is a specialized recruitment agency that bridges the talent gap in digital transformation.
Founded in 2014
51-200 employees
H1B Sponsorship
Curate Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Ian Hambelton CISSP CISM
Chief Information Security Officer
Vijay Kukreja
Chief Consulting Officer
Company data provided by crunchbase