The Craneware Group · 11 hours ago
Systems Technician
Deerfield Beach, FL
Full-time
Hybrid
Entry Level
1+ years expThe Craneware Group is dedicated to empowering customers with industry-defining insights in healthcare. They are seeking a Systems Technician to provide first line IT support services to internal customers in both the UK and US, focusing on desktop, mobile device, and application support.
Health CareManagement ConsultingPharmaceuticalSoftware
Responsibilities
Providing timely first‑line desktop, mobile device, and application support to maximise user uptime
Managing Call Tracker tickets and following established procedures for resolving issues
Building and rebuilding PC operating systems and applications within required timelines
Referring major hardware/software issues and defective products to vendors for repair or replacement
Conferring with employees, users, and management to determine requirements for new systems or system modifications
Managing user accounts by accurately creating, updating, and disabling accounts as required
Qualification
Required
Associate's degree\HND in a related discipline or 1 to 2 years of experience in a similar role
Problem solving using logical and systematic approaches
Customer Service
Experience of supporting the following technologies:
Microsoft Windows desktop operating systems
Microsoft Active Directory
Microsoft Office suite
Android mobile devices
Apple mobile devices
Basic PC\Notebook hardware support
Antivirus technology and procedures
Company
The Craneware Group
The Craneware Group is a software company that offers automated value cycle solutions, professional and appealing services for healthcare.
Founded in 1999Edinburgh, Edinburgh, City of, GBR
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6M2011-06-28Post Ipo Equity· $6M
2007-09-13IPO
Leadership Team
Keith Neilson
C.E.O. & Co-Founder
Derek Paterson
CIO
Recent News
2026-02-04
2025-11-01
Company data provided by crunchbase