Uniti Group Inc. · 11 hours ago
Customer Support NOC Tech
Mobile, AL
Full-time
Hybrid
Entry Level
1+ years expUniti Group Inc. is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. The Customer Support Network Operations Center (NOC) Technician plays a crucial role in managing customer interactions and troubleshooting basic technical issues while maintaining a high level of professionalism and customer satisfaction over the phone.
Telecommunications
Responsibilities
Efficiently manage a high volume of calls, ensuring timely and effective communication with customers
Provide first-line support for network-related customer inquiries and issues via phone, email, or chat
Follow communication scripts and procedures when addressing various topics, ensuring clarity and consistency
Respond accurately and efficiently to customer inquiries, offering potential solutions and ensuring customers feel valued and supported
Engage in active listening to understand customer needs, confirm, or clarify information, and de-escalate situations with dissatisfied customers
Strive to meet or exceed network operating center performance metrics while consistently delivering excellent customer service
Establish and maintain strong, lasting relationships with customers by going the extra mile to address their needs, complaints, and issues regarding products or services, ensuring their satisfaction through trust and reliability
Proactively engage with clients through inbound and outbound calls to thoroughly understand and address their needs, complaints, and issues with products or services
Participate in training and other learning opportunities to enhance knowledge of company processes, network protocols, and industry best practices
Qualification
Required
High school diploma or equivalent; additional technical training or certifications
Exceptional verbal and written communication skills, with a friendly and professional telephone manner
Proficient in typing and word processing, ensuring accurate and efficient data entry
Proficient in Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc
Preferred
Must be able to articulate words clearly and effectively, ensuring seamless communication and understanding with customers
1+ years of experience in a network operations center or customer/technical support role desired
Ability to actively listen, accurately document information, and manage call details
Strong attention to detail and problem-solving abilities
Excellent customer service skills
Benefits
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Company
Uniti Group Inc.
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
501-1000 employees
H1B Sponsorship
Uniti Group Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kenny Gunderman
President and Chief Executive Officer
Mark Wallace
Executive Vice President and Chief Financial Officer & Treasurer
Company data provided by crunchbase