Capital One · 1 week ago
Adjustments Senior Operations Production Coordinator (Onsite)
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$50K/yr - $50K/yr
3+ years expCapital One is seeking a smart, ambitious and talented professional to join their team as a Senior Operations Production Coordinator. This role involves handling check disbursement approvals, managing case inventory, and resolving check transaction errors while ensuring a positive customer experience.
Financial Services
No H1B
Responsibilities
Live the company values of Excellence and Do the Right Thing
Perform research and monetary adjustment transactions in support of Adjustments operations
Managing case inventory effectively
Researching and resolving check transaction errors
Communicate/ correspond with branches, internal departments, vendors and external banks as necessary
Utilize multiple necessary systems and applications with proficiency
Proactively identifying and reporting operational and /or customer experience issues appropriately to management
Identifies quality or production issues and communicates them with management
Follow direction and execute tasks efficiently following policies and procedures
Always providing a positive customer experience
Maintain quality and production scores within departmental expectations
Identify and escalate issues to management as necessary
Positive role model for the team
Other responsibilities as assigned by management
Work with software applications such as Acquire, TRIPS, Imagesoft, and Fedline, SVPCO
Qualification
Required
High School Diploma, GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 2 years of Data Entry experience
At least 1 year of experience within the financial or banking industry
At least 1 year experience using Google Suites or Microsoft Office
Preferred
At least 4 years of Customer Service or Call Center experience
At least 2 years of experience in the financial or banking industry
At least 2 years experience using Google Suites or Microsoft Office
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase