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REVOLVE · 1 day ago

Spanish Customer Service Representative

United States

Full-time

Remote

Entry Level

$18.50/hr - $20/hr

1+ years exp

REVOLVE is a next-generation fashion retailer catering to Millennial and Generation Z consumers, offering an engaging customer experience. They are seeking a Spanish Customer Service Representative to provide excellent support through various communication channels while representing the company's values and ensuring customer satisfaction.

E-CommerceFashionRetail

Hiring Manager

Giselle Arreaga

Responsibilities

Answering inbound telephone calls and providing excellent customer support

Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism

Responsible for researching and resolving complaints to ensure customer retention and satisfaction

Follow up on all written correspondence and escalate to customer service manager on duty as necessary

Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Qualification

Customer service experienceFluent in EnglishSpanishMicrosoft WordMicrosoft ExcelTyping speedWeb navigationWeb-based softwareApparel knowledgeTeamworkVerbal communicationWritten communicationFeedback skillsSchedule flexibility

Required

Fluent in both English and Spanish

Ability to work in a team environment

Ability to give and receive honest and direct feedback

Strong customer orientation with desire and willingness to help

Strong verbal and written communication skills

Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output

Knowledge of apparel construction and fabrication and various fashion categories

Ability to work required overtime when business needs warrant

Schedule flexibility as shifts can change based on needs of our customers

Experience with Microsoft word and excel

High School Diploma

Type 50+ words per minute

Ability to work autonomously in a virtual environment

Must be reachable and available by telephone, email, and instant message during work hours

Ability to meet set productivity standards on an ongoing basis

Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)

Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)

Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)