Waters Corporation · 20 hours ago
Clinical Technical Specialist
Ohio, United States
Full-time
Hybrid
Mid Level
3+ years expWaters Corporation is a global leader in analytical instruments and is seeking a highly-skilled Clinical Technical Specialist to support their clinical market segment. This role involves providing on-site and remote technical support for liquid chromatography and mass spectrometry products, ensuring compliance and customer satisfaction.
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Responsibilities
Support Waters' clinical customers and ensure the requirements of their service plans are achieved
Perform technical support as part of the clinical expert center when not in the field assisting customers
Provide support internally for local field service engineers while they assist clinical customers, including clinical installations
Provide support to clinical sites that have been escalated internally to quickly resolve the issue
Ensure customer compliance regulations are followed
Deliver system-level training at customer sites
Maintain sound knowledge regarding the technology and customers' application demands
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualification
Required
Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study. Will also consider applicants with equivalent experience, training, and education
Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting
Strong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentation
Valid Driver's License in good standing is mandatory
Ability to perform effective system level troubleshooting
Overnight travel as required, including international travel for training
Must possess a strong customer focus
Strong communication skills, ability to communicate effectively to a diverse audience with specific customer needs
Result oriented with a balance of excellent team cooperation
Personal sense of integrity
Effective time management skills
System level approach to problem solving
Analytical approach with a strong drive to resolve open issues
Excellent verbal and written communication skills
Preferred
LC experience preferred but not required
Previous experience using LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred
Company
Waters Corporation
Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years.
5001-10000 employees
H1B Sponsorship
Waters Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (30)
2023 (26)
2022 (13)
2021 (23)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
IDA Ireland
2022-10-07Grant· $6M
1995-11-24IPO
1994-08-01Private Equity
Leadership Team
Udit Batra
President and Chief Executive Officer
Recent News
2025-12-24
Company data provided by crunchbase