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Jones Day · 12 hours ago

Help Desk Specialist - Information Technology (IT)

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $65K/yr

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. The Help Desk Specialist provides timely, responsive, and accurate support and problem resolution to the Firm's lawyers and staff, including troubleshooting incidents and fulfilling service requests.

Intellectual PropertyLegal

H1B Sponsor Likely

Responsibilities

Receiving and logging calls, emails, and voicemails

Troubleshooting end user incidents

Fulfilling service requests

Providing proper escalation and follow-up on all issues

Providing documentation for problem solving measures on various applications

Qualification

Help Desk SupportTroubleshootingMS OfficeWindows 7/10Communication SkillsLearning AptitudeLeadershipOrganizational SkillsTeamwork

Required

Must be located in close proximity to northeast Ohio

Demonstrate ability to perform in positions of responsibility, preferably in a legal environment

Strong leadership, organizational, and excellent written and verbal communication skills are essential

Ability to listen, work directly with lawyers and staff, answer phones, document problems, and speak and write in terms easily understood

Aptitude for learning new software products and applying troubleshooting skills to assist callers

Able to work with minimal supervision as well as work in a team environment

Preferred

Bachelor's degree with a major in computer technologies preferred

Previous experience as help desk specialist or in an IT related support role preferred

Proficient with MS Office, Outlook, and Windows 7/10 preferred

Benefits

Competitive salaries and benefits

Company

Jones Day

Glassdoor3.9

Jones Day is an international law firm that provides legal advisory services.

Founded in 1893

Washington, District of Columbia, USA

5001-10000 employees

http://www.jonesday.com/

H1B Sponsorship

Jones Day has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (3)

2023 (2)

2022 (2)

2021 (6)

2020 (2)