Endpoint Deployment Analyst jobs in United States
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Lumen Solutions Group Inc. ยท 4 months ago

Endpoint Deployment Analyst

positionPhiladelphia, PA
timeFull-time
remoteOnsite
seniorityMid Level

Lumen Solutions Group Inc. is seeking a skilled and detail-oriented Infrastructure Analyst to join their team in Philadelphia. This role focuses on deploying standardized workstation builds for end users, managing hardware inventory, and supporting build room operations.

Information Technology & Services
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Growth Opportunities

Responsibilities

Deploy standardized workstation builds using PXE and MTD imaging tools
Reimage and prepare devices for shipment to end users as part of refresh processing
Maintain and update hardware inventory records in ServiceNow
Close and update tickets related to build room tasks in ServiceNow
Perform troubleshooting on hardware and software issues related to end-user devices
Coordinate daily build room activities and assignments
Apply ITIL principles in asset and incident management processes
Ensure timely and accurate documentation of all build and deployment activities
Collaborate with team members to meet refresh schedules and quality standards

Qualification

Windows 10Windows 11Imaging toolsServiceNowITIL principlesTroubleshootingTask managementProject coordinationCommunication skills

Required

Demonstrated technical experience in IT infrastructure support
Proficient in Windows 10 and Windows 11 operating systems
Experience with imaging Windows hardware using PXE and MTD
Familiarity with ServiceNow for ticket and asset management
Strong troubleshooting and problem-solving skills
Understanding of ITIL principles and their application in a depot environment
Excellent oral and written communication skills
Ability to manage and prioritize daily tasks effectively
Experience in light project coordination within a technical environment

Preferred

Prior experience in a build room or depot environment
Knowledge of asset lifecycle management (excluding procurement)
Experience working in a structured ticketing system and following defined processes

Company

Lumen Solutions Group Inc.

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Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA.
dateFounded in 2010
location
Parkland, FL, US
people-size51-200 employees
web-link
http://www.lumensolutions.com

Funding

Current Stage
Growth Stage

Leadership Team

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Charanjiv Gadh
Chief Executive Officer
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Company data provided by crunchbase