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NeoPollard Interactive · 20 hours ago

Payment Analyst

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

NeoPollard Interactive is a leading provider of iLottery solutions in North America, focused on delivering innovative gaming experiences. The Payment Analyst role involves overseeing and optimizing payment operations, ensuring successful processing of transactions while navigating regulatory complexities.

AdvertisingCasual Games

Responsibilities

Monitor & Decision Transactions – Review the real-time payment request queue, approving, declining, or holding transactions in accordance with risk thresholds and playbooks

Investigate & Resolve Payment Issues – Troubleshoot transaction failures, liaise with PSPs/banks, and coordinate internal fixes to minimize customer friction and downtime

Chargeback & Alert Management – Action accounts for chargebacks, compile evidence packages, and track dispute outcomes, escalating atypical patterns to Fraud and Risk leadership

KPI Tracking & Reporting – Maintain and analyze dashboards on acceptance rates, processing times, chargebacks, fraud losses prevented, and refund SLAs; present weekly insights and improvement recommendations

Regulatory & Network Compliance – Ensure adherence to PCIDSS, card network rules, and jurisdiction specific licensing conditions; contribute to audit preparations and regulator reporting

Cross Functional Collaboration – Partner with Compliance, AML, Fraud, and Customer Support to align payment flows with risk mitigation strategies and outstanding customer service

Process Improvement – Recommend rule adjustments, automation opportunities, and provider enhancements to reduce manual review, false positives, and operating costs

Other duties as assigned

Qualification

Payment operationsRisk analysisFraud analysisNorth American payment railsExcel/Google SheetsBI/SQLLooker/TableauChargeback platformsPCIP certificationComposureCommunication skillsCollaboration skillsAttention to detailReliability

Required

2+ years in payment operations, risk, or fraud analysis, ideally within iLottery, iGaming, fintech, or high-velocity ecommerce

Working knowledge of North American payment rails (card, ACH, Interac, e-wallets), PSP dashboards, and rules such as Reg E, NACHA, and FINTRAC reporting obligations

Proficiency in Excel/Google Sheets; familiarity with BI/SQL or Looker/Tableau for ad hoc analytics and KPI development

Data driven approach with strong attention to detail, accuracy, and documentation quality

Clear written/verbal skills and a track record of effective cross functional partnership; able to escalate issues and articulate solutions under pressure

Consistently meets deadlines on high priority tasks, remains calm during incidents, and maintains impeccable attendance for shift coverage

Preferred

Experience with chargeback platforms, PCIP certification, or exposure to responsible gaming payment controls

Benefits

Comprehensive Health, Vision, and Dental Insurance

Life Insurance & AD&D Insurance

401K Savings & RRSP Program

Paid Vacation and Personal Time

Wellness and Employee Assistance Program (EAP) from Ulliance Life

Company-Provided Laptop and Cellphone

Career Development Opportunities, including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)

Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service

Paid Parental Leave Program