ASUS ยท 5 hours ago
Contact Center Support Generalist
Fremont, CA
Full-time
Onsite
Entry Level
$75K/yr - $85K/yr
1+ years expASUS is a leading technology company seeking a Contact Center Support Generalist to oversee its North American support operations. The role involves providing operational support to internal teams and outsourced partners, developing best practices, and enhancing customer satisfaction in a fast-paced environment.
ComputerConsumer ElectronicsHardwareManufacturingMobileSoftware
Responsibilities
Serve as a subject matter expert in technical, procedural, and operational processes for both internal teams and outsourced partners
Manage activities related to customer operations, including the development, implementation, and maintenance of policies, training, procedures, and information workflows
Establish and support performance and service standards to ensure productivity, quality, and SLA goals are met or exceeded
Produce internal and external reports by gathering, analyzing, and summarizing data from cross-functional departments
Create, update, and enhance supporting documentation including SOPs, process maps, knowledge content, and presentation materials
Coordinate and collect essential NPI (New Product Introduction) information from cross-functional teams to support product launches
Develop, maintain, and improve NPI processes, documentation, and training materials
Evaluate and monitor top contact drivers for NPIs and collaborate with teams to reduce customer friction points
Support and maintain contact center related invoice procedures
Request, manage, and maintain user system accounts and system access
Facilitate discussions, alignment, and issue resolution between cross-functional teams
Prepare presentation materials and reports for team-level and executive-level audiences
Maintain reliable attendance and punctuality
Perform other duties as assigned
Qualification
Required
BA/BS in Business Administration OR equivalent work experience in related field
Minimum 1 year of experience in contact center operations
Minimum 1 year of experience in account management or project management
Proactive, self-directed, and able to work effectively both independently and in team settings
Experience collaborating with cross-functional teams in a dynamic environment
Proficiency in Microsoft Office Suite, including Excel and Visio
Strong organizational skills with a high sense of ownership and accountability
Ability to thrive in a fast-paced, rapidly evolving corporate environment requiring flexibility
Strong analytical skills with the ability to translate insights into actionable recommendations
Excellent written and verbal communication skills in English
Flexibility in scheduling to meet the needs of contact centers and internal teams
Preferred
Experience working with consumer technology products and markets
Familiarity with contact center invoicing procedures
Written and verbal communication skills in Mandarin
Benefits
Bonuses
Medical
Dental
Vision
Life insurance
AD&D insurance
Paid Time Off
EAP
401(k)
Company
ASUS
ASUS is a global technology leader delivering incredible experiences that enhance the lives of people everywhere.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jerry Shen
CEO
Luiz Augusto Deziderio
Finance Director (CFO)
Recent News
Ilonggo Tech Blog
2026-01-12
2026-01-09
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