CTC · 1 day ago
Billing Specialist
Monroeville, PA
Contract
Hybrid
New Grad, Entry Level
$18/hr - $19/hr
0+ years expCTC is seeking a Billing Specialist I - Patient Account Services Coordinator to advocate for patients and provide exceptional customer service in navigating billing processes. The role involves resolving patient billing questions, documenting interactions, and supporting patients throughout their healthcare journey.
Human ResourcesInformation ServicesInformation Technology
Hiring Manager
Jaideep Kaur
Responsibilities
Develop a deep understanding of Client’s Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
Build a trusting relationship with patients by engaging in meaningful and relevant conversation
Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate
Accurately and consistently document each interaction in the appropriate Revenue Cycle system
Record, review, and take next steps to follow-up and resolve patient concerns
Gather and examine patient information to determine eligibility for payment plans
Meet call centre metrics that include call volume and call quality
Use technology to effectively liaison with other departments across Client's Specialty
Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone
Qualification
Required
6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
Effective written and verbal customer service skills
Ability to work independently and on a team
Ability to offer emotional support and empathy
Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday). Shifts will be decided by client at the end of training-based business needs
Verifiable High-school diploma or GED required
Preferred
1 year experience in healthcare billing, collections practices, and/or infusion services
1 year experience in pharmacy billing and reimbursement
Company
CTC
Founded in 1996, CTC is a global IT services, Consulting and Business Solutions partner dedicated to helping organizations innovate, optimize, and grow.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gregory A. Cheesewright
CEO
Recent News
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