Universal Orlando Resort · 11 hours ago
Senior Manager, Applied AI/ML
Orlando, FL
Full-time
Onsite
Senior Level, Lead/Staff
9+ years expUniversal Orlando Resort is a leader in creating extraordinary experiences through data and technology. The Senior Manager of Applied AI/ML will lead a multidisciplinary team to design and deploy enterprise-scale AI solutions, managing initiatives that drive business outcomes and enhance customer experiences.
Entertainment
Responsibilities
Lead and mentor a multidisciplinary team of data scientists, data engineers and AI/ML practitioners, promoting collaboration, continuous learning, and high-impact delivery
Recruit, develop, and retain a high-performing AI development team by setting clear goals, providing regular coaching and feedback, and fostering a culture of innovation and experimentation
Create individualized growth plans to advance team members' technical depth and leadership capabilities
Oversee team performance, ensuring alignment with business goals and timely execution of key initiatives
Manage project timelines, prioritize resources effectively, and ensure delivery within scope and schedule
Facilitate monthly, quarterly, and annual planning to align team objectives with broader enterprise strategies
Help define the strategy for AI products, balancing near‑term deliverables with long‑term platform evolution
Stay abreast of the rapidly evolving GenAI ecosystem. Systematically compare open-source and commercial large-language-model families across benchmarks, licensing terms, latency/cost profiles, and safety features; generate data-driven recommendations on which models to adopt, fine-tune, or replace
Translate enterprise AI strategy into a prioritized backlog of initiatives with clear business cases, resource plans, and success metrics
Partner with Product, Infrastructure, Architecture, Security, and Legal teams to align on scope, timelines, and responsible‑AI requirements
Communicate complex technical concepts and program status to senior leadership, championing the value of AI initiatives
Oversee AI/ML development, architecture, code quality, and product‑lifecycle best practices in AI/ML to ensure scalable, maintainable, and secure solutions in production
Engage with internal/external partners to gather requirements and collaborate with technology engineers, architects and business stakeholders to help in designing a robust solution
Remove roadblocks, manage sprint ceremonies, and track velocity, quality, and reliability KPIs
Establish governance for product monitoring, drift detection, and incident response
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Master's degree in Computer Science, Engineering, Data Science or in a relevant applied quantitative field is required
9+ years' experience in applied‑AI, data science or software‑engineering roles, with 3+ years managing technical teams delivering end‑to‑end AI/ML products in production; or equivalent combination of education and experience
Deep expertise in modern ML/AI frameworks (e.g., PyTorch, TensorFlow, LangChain) and cloud AI services (AWS, GCP, or Azure)
GenAI Model Fluency: Demonstrated expertise with the current landscape of foundation models (instruction-tuned, code, vision, speech, multi-modal) and their tooling stacks
Experience with Retrieval‑Augmented Generation (RAG), vector databases, and prompt‑engineering best practices
Familiarity with cost‑optimization for AI workloads
Leadership Acumen: Proven ability to motivate, coach, and retain high‑performing talent while driving cross‑functional alignment and decision‑making
Strategic & Business Orientation: Track record of connecting technical solutions to tangible business value and managing a portfolio of initiatives
Communication Excellence: Skilled storyteller comfortable presenting to executives and mentoring both technical and non‑technical audiences
Responsible‑AI Literacy: Hands‑on experience applying privacy, security, fairness, and compliance principles in production AI systems
Project Management: Advanced knowledge of Agile/Scrum or Kanban methodologies, with demonstrated success in fast‑paced, ambiguous environments
Consistent attendance is a job requirement
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase