Guthrie · 6 hours ago
EPIC Analyst-Level 1 - IT Epic Clinical - Full Time
Sayre, PA
Full-time
Onsite
New Grad, Entry LevelGuthrie is seeking an Epic Clinical Systems Analyst I to support the implementation and development of clinical systems. This role involves working closely with vendors and end-users to enhance software, test system changes, and ensure effective communication between stakeholders and the IT department.
Health CareHospitalPersonal Health
Responsibilities
Maintains knowledge by participation in continuing education, reading journals, resource utilization, vendor resources, and attending any required courses as observed by the manager
Keeps manager, project teams, stakeholders, etc. informed of progress, status, issues, etc. regarding assigned tasks
Works with and communicates effectively with the stakeholders around various aspects of a project including but not limited to: planning, task completion, testing, and implementation
Responds to phone, voice mail and e‐mail in a timely fashion and notifying his/her manager of communication and issues as they arise
Works with vendors, as needed, to resolve issues and documents discussion/decisions
Demonstrates knowledge and compliance with the department’s operational standards, at all times, as observed by the supervisor
Actively shares knowledge with other members of the team
Assists with the education of new department analysts/staff regarding application specific documentation standards, operational environment (i.e. ‐ the hardware, software, computer operations and help desk)
Maintains up to date certifications
Performs similar or related duties as requested or directed
Participates in the implementation, development, programming and overall support of the clinical systems
Works closely with the end‐users to develop and implement clinical information systems which meet the needs of the organization
Effectively communicates with the stakeholders in an open, friendly, courteous and caring manner as observed by staff, supervisor and customer feedback
Participates in the design programming and implementation of changes to the system in a timely manner while following the established change control policy, including notification of key stakeholders
Provides customer support and communicates technical aspects effectively while analyzing and addressing the customer needs
Proactively works with the stakeholders to identify, analyze, report and correct system/ programming errors
Assists the stakeholders in understanding the systems abilities, and ways in which it can be used to meet their needs. This may include coordinating meetings with the vendor or others to discuss potential changes
Works with customers in a friendly, supportive manner 100% of the time, as evidenced by customer feedback
Researches and/or recommends possible solutions to system/workflow issues or when efficiencies by using/altering use of the system may be gained
Attends project meetings with stakeholders along with other meetings as needed and communicates key information from these meetings back to the IT team
Participates in the design and build of clinical systems and system upgrades, based on workflow analysis and sound principles of system design and maintenance as reviewed and approved by his/her manager and with user input
Actively engaged in the development of and monitoring of the progress of project plans and timelines to ensure assigned goals/milestones are met. Communicates deviations from the plans or timelines effectively to his/her manager as necessary
Actively participates in the thorough testing all system upgrades, system changes prior to go‐live and works with the end‐users to test and determine the impact on workflow, reporting, etc. of the upgrade/change. Participates in the coordination and completions of test plans, engaging the end‐users in the development of test plans, documenting changes/updates to the test plan and making necessary changes to the system
Monitors and assures clinical system performance proactively, resolving issues as they arise to ensure system performance, support patient data, patient care, security, and confidentiality as evidenced by the effective day‐to‐day operation of the systems and the review of system reports and responding to user requests and help desk calls
Monitors software for logged calls. Enters new calls as they occur and triages clinical calls with appropriate priority levels and status updates. Obtains assistance from IS or vendor when unable to resolve the issue as observed by the call logs, issues lists, and the supervisor
Provides on‐call support on a rotating basis as needed to support the users and assure system function. On‐call requires the use of a pager and/or cell phone 24 hours a day on the scheduled days. Response to the Help Desk within 15 minutes of page receipt is expected with a 90% success rate
Works effectively with the vendor to resolve any system issues or to discuss potential changes to the system
Assists with the monitoring and some coordination of service request backlog as observed with open project log
Effectively communicates to the stakeholders and address any questions that may arise
Communicates status and any deviations from the project plan to his/her manager
Communicate issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood
Understands and proactively communicates potential issues related to the clinical system or integration of the clinical system
Monitors help desk calls daily for problems/projects assigned to them. Logging problems directed to them by other than the help desk, and to update and close them appropriately
Complies with the departments operational standards, at all times, as observed by the supervisor
Follows department guidelines for requesting time off and will monitor own vacation and elective holidays
Actively shares knowledge with other members of the project team, IT and stakeholders (when necessary)
Participates in the Development of thorough and easy to understand documentation for all new programs/processes 100% of the time
Reports to meetings on time and prepared. Notifies meeting chairperson or department secretary if unable to attend a meeting. Will be monitored by staff and supervisors. Will need to attend a minimum of 90% of meeting attendance as required
Maintains and monitors calendar and attends scheduled meetings (including departmental, project, etc), as evidenced by 90% attendance record
Maintains competent level of knowledge for self, shares knowledge, consults with end‐users and maintains vendor contact
Qualification
Required
Epic System Certification must be obtained within 6 months from date of hire
Bachelors degree
In lieu of Bachelors degree currently licensed healthcare professionals (ie, RN's, Social Workers, etc) or an Associate's degree and 1 year of health care experience may be considered
High school diploma or GED and 2 years of experience with healthcare information systems may be considered
No experience required with Bachelors degree
Company
Guthrie
Health care
Founded in 1910
5001-10000 employees
H1B Sponsorship
Guthrie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fidelis Care
2025-05-14Grant
Leadership Team
Edmund Sabanegh
President & Chief Executive Officer, The Guthrie Clinic
Brad Carvellas
SVP, Chief Digital Officer
Recent News
Central New York Business Journal
2026-01-03
2025-12-24
2025-09-23
Company data provided by crunchbase