ECS · 1 week ago
ServiceNow Administrator
Arlington, VA
Full-time
Hybrid
Senior Level
7+ years expECS is a leading mid-sized provider of technology services to the United States Federal Government. They are seeking a ServiceNow Administrator to support complex, mission-critical applications, providing technical planning, execution, and support for software systems and subsystems.
Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware
No H1B
U.S. Citizen Only
Responsibilities
Works closely with ServiceNow leadership team to support the DHS customer and their needs
Support Service Desk operations, create reports and dashboards, and coordinate support as needed from additional resources
Perform account management tasks including the creation and deletion of accounts, adding roles, creation (and management) of groups and other entitlements within the platform
Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice
Additional day-to-day responsibilities include assistance with the overall structure and content of the system, documentation, creation of knowledge articles, working direction with customers and fulfillment of services including Incident and Request tickets
Present improvement ideas, analyze requests for change, draft, and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, and support testing
Qualification
Required
Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
Bachelor's Degree + 7 years of experience
2+ years of experience in ServiceNow administration
Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management, create dashboards and reporting
Successful problem solving and debugging skills. Ability to analyze, trouble shoot and resolve issues quickly in the ServiceNow instances
Familiar with SDLC, Agile development methodologies, ITIL framework
Experience working in an iterative and agile development environment
Preferred
Proficiency in JavaScript is a plus
Company
ECS
ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-31Acquired
2015-04-10Private Equity
Leadership Team
Keith McCloskey
VP / Chief Technology Officer
Ryan Garner
Chief Financial Officer
Recent News
Business Wire
2026-01-22
2025-11-19
2025-03-26
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