Customer Service Supervisor jobs in United States
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MV Transportation · 20 hours ago

Customer Service Supervisor

positionUS-CA-Lancaster
timeFull-time
remoteOnsite
seniorityMid Level
money$29/hr - $34/hr

MV Transportation is seeking an experienced Customer Service Supervisor to serve as a liaison between operations staff and passengers by responding in a timely manner to all passenger concerns, comments, and complaints. The role involves ensuring customer service efforts meet contract demands and providing management with necessary information for system improvements.

AutomotivePublic TransportationService IndustryTransportation
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H1B Sponsor Likelynote

Responsibilities

Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the contract and the client
Establish relationships with key consumer agencies to facilitate direct communication and feedback as well as a proactive customer focus
Respond to individual customer/passenger concerns in a manner that includes investigation and follow-up as concerns apply to specific employees
Provide findings and resolution information to operations management for follow-up and possible reward and/or disciplinary action
Maintain database or log of customer complaints/compliments that can readily identify trends that may require additional training or management consideration
Provide system information including eligibility, service area, fares, and system use to all interested parties
Attend various public events as a representative of the program to provide information and feedback to general concerns/items of discussion
Process consumer applications to determine eligibility according to client guidelines and maintain database of eligible passengers
Other duties as assigned
Be able to counsel, coach and discipline

Qualification

Customer service experienceMS Office suiteCommunication skillsAttention to detailCoachingCounseling

Required

High School diploma or equivalent
Must have strong customer service skills utilizing both phone and written communication to create resolution for the client
Ensure a professional attitude is maintained both with clients, ridership and the Customer Service team
Must have strong MS Office suite skills and strong attention to detail both for written reports and data entry duties
Ability to communicate effectively at all levels and ensure workload is completed in a timely manner

Preferred

College degree
Previous customer service experience
Experience in developing and managing customer service initiatives

Company

MV Transportation

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MV Transportation is a privately-owned passenger transportation contracting firm that provides paratransit services.
dateFounded in 1975
location
Fairfield, California, USA
people-size10001+ employees
web-link
http://www.mvtransit.com/

H1B Sponsorship

MV Transportation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (1)
2022 (3)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Tom Egan
Chief Executive Officer
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Recent News

PR Newswire
MV Transportation Receives Latinos In Transit Trailblazer Award
2025-10-30
PR Newswire
MV Transportation Welcomes Stephanie Maher as Regional Vice President of Operations
2025-10-06
Maryland Daily Record
Maryland Transit Administration confirms cybersecurity incident resulted in data loss
2025-09-27
Company data provided by crunchbase