Inovalon · 6 days ago
Director, Customer Delivery
Canonsburg, PA
Full-time
Hybrid
Director/Executive
$149K/yr - $182K/yr
6+ years expInovalon is a technology company focused on transforming the healthcare ecosystem through data-driven solutions. The Director, Client Delivery is responsible for overseeing a team that ensures successful implementation of Inovalon products and services, while providing mentorship and maintaining client relationships.
AnalyticsHealth CareInformation Technology
No H1B
Responsibilities
Oversee and direct a team of managers and business analyst that manage the implementation of the ScriptMed line of products including planning, tracking, resourcing, task execution manage functional expectations to achieve successful project outcomes
Mentor business analyst by supporting skills development and career progression
Manage on-going client relationships as appropriate
Provides guidance and consistent communication of strategy to team leaders
Ensure the execution of the client implementation processes to accomplish project deliverables and goals in compliance with contract scope, and ensure efficient and effective projects while proactively managing client expectations
Prepare for and conduct regular, recurring (weekly, bi-weekly, monthly, quarterly) client conference calls and meetings to manage expectations, drive completion of project delivery activities and effectively resolve issues
Provide information to other Inovalon departments and teams (e.g. Sales, Engineering, Finance, Product) to build and maintain outstanding internal relationships
Identify, recommend and participate in creating enhanced services and delivery processes
Responsible for providing a high level of client support/satisfaction through effective management of the implementation planning, communications, and issues resolution
Receive and respond to client requests on a timely basis, serving as the liaison between clients and Inovalon teams to ensure products and services are delivered timely, in compliance with commitments, and with high quality
Work closely with PMO in the development of Statement of Work existing clients
Define and drive strategies that allow the team to scale and improve output
Drive a high level of associates’ satisfaction and retention within the team and across the organization in support of professional development and accountability and ensure continuing departmental effectiveness through hiring, training, development, and motivation of a competent team
Work with product to standardize our out of the box offering
Maintain compliance with Inovalon’s policies, procedures and mission statement
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company
Qualification
Required
Minimum of 6 years of proven industry experience managing complex multi-million dollar implementations, multi-year relationships
Leads and manages employees, delegating work, assigning projects, providing guidance and development opportunities, as well as reviewing and providing feedback on performance on a regular basis
Excellent verbal and written communication skills, and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, internal / external customers and peers
Analytic, detail-oriented and highly motivated with the ability to work independently
Proficient in MS Word, Visio, Excel, PowerPoint and Project
BA/BS Degree or equivalent
Benefits
Health insurance
Life insurance
Company-paid disability
401k
18+ days of paid time off
Company
Inovalon
A technology company combining data analytics and targeted interventions to achieve meaningful impact across the healthcare landscape.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-08-19Acquired
2015-02-12IPO
Leadership Team
Geoff Charron
Chief Technology Officer
Recent News
Business Wire
2025-12-04
BioTech Breakthrough
2025-11-08
Company data provided by crunchbase